Customer Service Advisor

Job Location	Yatton, Bristol
Education	Not Mentioned
Salary	£18,000 - £18,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Change Recruitment are currently recruiting for a reputable manufacturing business based in Yatton, North Somerset. We are currently looking for a Customer Service Advisor to join their small Customer Service Team, where you will be taking bespoke works orders. As such you will need to be a great communicator, relationship builder and be able to communicate technical information both internally and externally.Key Responsibilities will include:

Responsible for the correct and timely processing of orders received, including product set up.

Continual Review of Customer Service priorities to ensure the business meets and exceeds customer expectations

Liaison with other departments (manufacturing, packing and logistics) to ensure customer delivery performance is achieved and improved

Logging, investigating and progressing of customer complaints with a view to preventing reoccurrence

Raise any credit notes to be issued

Supporting new enquiries to the business, providing admin and customer facing support to ensure customers receive quotes in the specified time frame

Deal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.

To be an ambassador for the business if asked any questions by visiting customers and clients

Proactively solve problems and make decisions with the best interest of the company in mind

Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager

Other reasonable duties assigned by management

In return, they are offering a starting salary of £18,500 and a Monday-Friday working week with an early finish on a Friday.Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

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