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Customer Account Co-ordinator

Jackson Hogg
Job LocationWynyard
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 12 months Fixed Term Contact

Job Description

Jackson Hogg are delighted to be exclusively partnering with Venator, who are recruiting a 12 month fixed-term-contract Customer Account Co-ordinator, based in Wynyard.Services are provided to all business units and sectors of the Venator business, directly supporting all global customer activities. Customer Service order-to-cash processes are to be provided for all legal entities globally across all regions.External contacts Customers, agents and distributors, hauliers, freight forwarders, third party logistic providers, customs and documentation agents, Chambers of Commerce, banks, government and other regulatory bodies.Internal contacts All Venator manufacturing and distribution sites, global sales force, corporate functions: e.g. Purchasing & Internal Audit.

  • Ensure that excellent levels of customer satisfaction are delivered to our customers through the delivery of defined service standards, and build strong relationships with customers through open and interactive communication.
  • Responsible for adhering to defined order-to-cash processes for assigned customers to agreed delivery performance and cost targets; this includes order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing,in line with customer requirements.
  • Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
  • Pro-actively monitor order status on a regular basis, resolving problems with a potential customer impact e.g. credit blocks, supply issues.
  • Liaise with supply chain and the commercial team to resolve significant deviations between order activity and the agreed customer forecast.
  • Work with logistics providers to schedule transportation to support the agreed delivery dates to our customers, in conjunction with the site based distribution team.
  • Provide defined KPIs and operational reports to include; backlog, rollover, consignment, order book summary and sales forecast performance.
  • Manage inventories in regional warehouses from purchase order creations, stock movements, intercompany invoicing and customer order management.
  • Control customer based Vendor Managed Inventory / Consignment / Silo stocks as to include monthly billing process and stock reconciliation.
  • Responsible for the timely processing of corrective debit and credit notes in line with very stringent compliance procedures
  • Responsible for completing month-end activities such as signing off consignment declarations and performing the system transactions.
  • All duties are to be carried out at all times in compliance with all Huntsman Corporate EHS, SOX and business conduct policies and guidelines.
This role draws heavily on the individuals ability to effectively communicate with both external (customers and vendors) and internal (sales, site distribution, logistics etc) parties, assessing product requirements against plan, managing un-realisableexpectations where necessary. As such, strong interpersonal skills are essential. The role requires good cultural awareness and communication skills for effective working in a multinational and, multicultural working environment.About VenatorVenator is a leading chemical company focused on the development and manufacture of titanium dioxide pigments and performance additives that improve the quality of life for consumers everywhere. We have one of the broadest product portfolio in the industryand have built up our leading position in specialty titanium dioxide pigments and differentiated performance additives over many years by satisfying the exacting standards of our customers.Our products are used as intelligent ingredients in thousands of everyday items including coatings, plastics, cosmetics, paper, pharmaceuticals, fibers, films, inks, catalysts, concrete, building materials and in water purification.

Keyskills :
Customer ServiceLogistics

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