Facilities & Support Services Manager

Job Description

Summary If you enjoy getting hands-on as part of a small, dynamic, passionate team caring for and maintaining special places for visitors, supporters and local communities, this role would be perfect for you.As the Facilities and Support Services Manager, you’ll be responsible for leading the delivery of an efficient, effective and flexible facilities and business support service, enabling the successful operation of a complex property portfolio. Calm and adaptable, you’ll lead your team of staff and volunteers to meet their objectives, ensuring that high standards are delivered and maintained at all times and with service, both internal and external, at the heart of everything you do. What its like to work here Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore. From the Gothic-style chapel, often referred to as a Cathedral in miniature, you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past.Clumber Park is visited by more than 750,000 visitors annually who come to enjoy the year-round colour and thriving wildlife. It is popular with walkers and cyclists and is a much-loved green space for locals as well as being part of the iconic Sherwood Forest which draws visitors from far afield. The property has seen significant growth over the last decade and this is predicted to continue. Click here for more information about this location What youll be doing You’ll be working collaboratively as part of the portfolio’s leadership team. Comfortable with operational risk management, you’ll lead on compliance and environmental management across the portfolio. Working closely with regional colleagues, you’ll manage contractors and a small in-house team to deliver planned, preventative and reactive maintenance and repairs on our core historic buildings, let estate and visitor facilities. Ensuring high standards of cleaning across the visitor facilities is also a key part of your role. Improving and maintaining security systems and measures to protect the portfolio assets and team will be one of your priorities and you will work closely with other teams to manage the portfolio vehicle fleet.You’re as comfortable chatting with a tenant as you are talking long term strategy with the General Manager and other Heads of Department. Systems and financial management don’t scare you - you pick up new systems quickly and can explain them to others. You’re good at managing budgets and driving cost efficiencies while maintaining safe and sustainable operations. Most of all, you’re enjoying a varied and interesting role in a beautiful place with friendly and committed colleagues. Who were looking for Our team believe that people deserve more than just ‘good service’ – we want to give them an amazing experience that they’ll never forget, and we’re looking for like-minded people to join us.Youll be:

Calm, flexible, collaborative, resilient and great at prioritisation.

Youll be responsible for:

Facilities management and business support across a property portfolio

Leading a team of staff and volunteers, working collaboratively with other Heads of Department and property teams as well as regional colleagues, in order to deliver excellent standards of compliance, maintenance, business support and customer service across the portfolio

Working within appropriate Trust procedures and conservation guidelines

Managing of premises, equipment, environmental, security and compliance systems, to ensure the safe, sustainable, effective and cost efficient operation of the portfolio

Managing provision of cleaning across the portfolio

Ensuring effective and efficient business support for your portfolio including data and records management, responses to queries, correspondence and communication with suppliers, tenants, supporters and visitors along with administration for compliance, finance and procurement.

The package Benefits for working at the National Trust:

Flexible working whenever possible

Free parking at most locations

Discounts in high street stores, cinemas, National Trust properties and cafes.

Free entry to our properties for you, a guest and your children (under 18)

Generous annual leave

Subsidised health cash plan

Free 24-hour support service

Substantial pension scheme of up to 10% basic salary

Training & Development tailored to you

Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.