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| Job Location | Worksop |
| Education | Not Mentioned |
| Salary | £9.49 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
Pertemps are currently looking to recruit a Customer Service Advisor to work on behalf of our client, a Global blue chip company based in Mantonwood, Worksop.The role of the Customer Services Advisor is to support the successful delivery of customer services through customer engagement, query resolution and proactive communications. The Customer Advisor will also support the Customer Service Manager with the timely production of customer and network reporting.Key Accountabilities:Proactive and reactive communication with customers Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required POD management and communications Liaising with planning and transport regarding late and failed deliveries as well as re-bookingProduction of customer reporting and presentations Production of internal reporting packs Supporting drivers with live issues whilst on delivery Supporting the continous improvement of customer services department Ensuring system compliance with TMS and Microlise Cooperation with finance to ensure correct and timely billing Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice Liaison with customer delivery and collection points to handle discrepancies and issues Resolution of live issues which includes rebooking and handling of returns Where the subcontractor does not finish at site, it is the responsibility of the Customer Service Advisor to chase any outstanding POD’sSalary: £9.49phShifts: Monday to Friday (8am - 4pm or 9am to 5pm)If you possess the necessary skills please apply online today.