Senior Operations Control and Assurance Officer FTC

Job Description

About the team:The Operations Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing and customer journeys. The Senior Operations Control and Assurance Officer reports into the Senior Assurance Development Manager and can be based in Wolverhampton or Chatham. Occasional travel to other OSB offices in the UK and third party sites may be required.This is a 12 months Fixed Term Contract.Our philosophy:Before you read on, wed like you to know that were committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://careers/overview/What you will be doing:This is a specialised role expected to support the delivery of the Ops Control and Assurance framework by performing scheduled assurance activities. The role holder will provide specialist, effective and independent assurance for assigned business functionswithin the Operational 1LoD and will be responsible for supporting the execution of customer outcomes and control assurance testing. The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations.Your responsibilities will include:

• Conducting the day to day execution of customer outcomes testing and independent risk and control assurance testing across area of responsibility (in line with approved assurance plan)
• Maintaining and developing both the customer outcomes testing and the independent risk and control assurance testing checklists

• Provide regular feedback to area of responsibility on customer outcomes and risk and control assurance testing including key themes, area of focus and agreeing remediation / action plans where required

• Maintaining up to date knowledge of regulatory expectations and the Banks Operational Risk and Conduct Risk frameworks

• Developing and maintaining a positive and collaborative relationship with key stakeholders across the Bank to complete the Ops 1LoD assurance plan
• Timely identification and clear communication of emerging risks or business threats that could influence the risk profile of Operations 1LoD
• Performing Vendor Relationship Owner Assurance activity, identifying and communicating key findings with relevant stakeholders
• Supporting with enhancing the Relationship Owner Assurance framework

In return for your commitment:We offer a salary between £33,000 - £38,000 dependent on experience and location in addition to a competitive benefits package including:

• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as, holiday purchase/sell schemes, employee perk portals and save as you earn scheme.
• Prioritising your well-being!

Could you be the oneWe are looking for talented individuals who have the experience and knowledge set out below:Essential

• Previous work experience in quality assurance within Banking/ Financial Services
• Experience in conducting customer outcomes testing
• Strong and current knowledge of Conduct and Operational Risk and Control Management
• Excellent knowledge and experience on the FCAs Consumer Outcomes, Fair treatment of Vulnerable Customers and the upcoming Consumer Duty Regulations
• Knowledge of risk and internal control principles and frameworks such as COSO
• Understanding of Vendor Management, Third Party risk management
• Excellent knowledge in Microsoft Word, Excel & Power Point

Desirable

• Previous experience of working in a 1.5 control model or chief control office

We believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.What to do nextIf this sounds like you, please apply now!If shortlisted from your initial application we operate a personalised recruitment process.Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We dont stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board leveland on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.# INDLP

Keyskills :
assuranceconduct risk1LODcustomer outcomesconsumer dutyOps Control and Assurance framework