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2nd Line Engineer

Job LocationWolverhampton
EducationNot Mentioned
Salary22,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title - Senior 2nd Line Technical Support AnalystLocation - WolverhamptonSalary - £22k - £27kContract - Permanent A growing MSP based in Wolverhampton. My client provides a high level of support for clients of all sizes and backgrounds throughout the UK. They are looking to add to the already established team of engineers. The ideal candidate will have experience 2ndline infrastructure and end user support. This is a hybrid role with a structured office & home working arrangement.Duties involved:

  • To provide 2nd & 3rd line technical support to a diverse array of clients. Predominantly service desk based with some occasional on site and project work.
  • Provide occasional onsite support & installations where required
  • To take ownership of problems from logging, prioritising through to resolution
  • To be proactive when dealing with user issues keeping the client updated on the status of their support query
  • To log and action issues identified by proactive monitoring
  • To support and maintain all levels of appropriate documentation
To assist in the maintenance and administration of hosted solutions and networksEssential Experience:
  • 365 Office Admin.
  • Windows server back up.
  • Active Directory.
  • MSP (Managed Service Provider)
  • Has previously sat Microsoft Exams.
  • Worked with Azure.
Desirable Experience:
  • Microsoft / certifications desirable
  • Server installation / migration experience
  • Linux server exposure Ubuntu, Centos
Previous VAR / Reseller experience

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