Fully remote - working from home Mortgage Administrator

Job Description

This is a fully remote working from home role working for a well established company who have an excellent reputation withing their industry.Our client is looking for a mortgage administrator to join their team.Responsibility:To ensure optimum service standards are efficiently delivered for our brokers and internal stakeholders. To proactively action the administrative tasks associated with new and existing applications in order to provide the Underwriting Teams with the informationthey require to progress an application. To deliver exceptional, professional levels of customer service to all parties involved in mortgage origination and processing of new business from submission of an application through to and including the issuanceof a mortgage offer.Key Accountabilities: Able to multitask, including (but not limited to) data entry, preparation of mortgage related documents, dealing with indexing of documents, scanning and assigning post, chasing brokers on cases in the pipeline. Proactively manage the department mailboxes and all tasks assigned to you from the daily rota Plan and organise own workload to ensure personal and team objectives and deadlines are met Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop skill. Contribute towards maintaining functional and effective processes Provide testing support when new functionality/systems/processes are introduced Feedback trends that may be identified through managing the inbox and suggest improvements with the aim of reducing broker emails Any tasks or activities required by Management Work towards individual and team targets in order to provide excellent service Ensuring adherence to service levels Good telephone manner and ability to communicate clearly both internally and externallyPerformance Behaviours: Gets Results Organisation & Planning Ownership Focuses on the Customer Can Do Approach/ Values PeopleEssential Skills/Qualifications: Quality and accuracy Excellent communication skills Attention to detail Ability to multi task to ensure SLAs are met Proactive team player Strong MS Office skills, including Outlook, Word, Excel Self-motivated and enthusiastic with drive to succeed and deliver results Time management skills Adaptable and flexible to change to enable department to deliver exceptional customer service Approachable, able to remain calm when working under pressurePlease note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available.Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketingpreference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration withone of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.