Assistant Store Manager

Job Description

The roleOur client, an established global retailer is currently on the lookout for an enthusiastic and experienced Assistant store manager. Maybe you are currently working in a Senior management role and looking for a step up in your career Or maybe you are anexisting Assistant store manager looking for a more challenging and faster paced role Or maybe you come from a Retail Operational role and seeking to move into a more hands on Managerial role within retail If this sounds like you then this could be the opportunityfor you…Working as an Assistant Manager, you will possess a responsible attitude and play a pivotal role in the running of a large store. You will be operationally minded, with both your customers and staff at the forefront of your mind. On the occasion when theStore manager is absence from the company, the Assistant Manager will be responsible for acting as the Store manager.The successful Assistant manager will have the ability to motivate their staff, encourage excellent performance across the board and support all staff within their roles and achieve great success for the Business.Main duties and responsibilities As the successful Assistant Store manager your responsibilities within the role will include:

• Responsible for the standard of Customer care in store
• Always delivering excellent communication with customers and going above and beyond
• Adapting to Customers’ needs and tailoring your service to these
• Managing customer complaints and dealing with these with empathy
• Encouraging the shop floor team to work efficiently and to health and safety procedures
• Ensure the store is always clean and presentable – managing cleaning services within store
• Managing replenishment in store and designating staff to the area in a quick and efficient manner
• Carrying out spot checks on product quality throughout the store and removing any products that is not fit for sale
• Responsible for stock rotation and stock presentation within store complying with all H&S requirements
• Control till procedures within store and managing busier periods with staff and customer expectations
• Managing staff speed on the check outs and balance of the tills when cashing off tills
• Carry out till spot checks and monitor Staff sales within store
• Control cashing up of tills, manage safe deposits and handling monies to Security company
• Responsible for all training and development of employees in store
• Issuing payslips and travelling expenses
• Review Sales forecasting and hours to meet operational efficiency targets
• Manage staff rotas and finalise employee hours at the end of the month
• Responsible for controlling security instructions in store
• Act as a registered key holder with responsibility to attend alarm call outs
• Responsible for the correct use and data input/ maintenance of the store till systems
• Responsible for holding a Personal License
• Managing theft within store and reporting this to the Police
• Implementing Health & Safety procedures within store
• Managing Accidents and completing accident reports to be reported to the area manager
• Work in accordance with the principals of corporate responsibility and code of conduct

Skills and experience sought

• Previous experience of working in an Assistant Management role or Operational division
• Experience of managing a large super store or equivalent essential
• Highly professional and personable at all times
• Excellent team management skills
• Good time management
• Ability to multitask
• Customer Service and communication skills to a level of excellence
• A good team leader who leads by example
• Confident, approachable, and efficient with their line of work
• Flexible attitude towards their working week essential

Benefits

• 20 days holiday rising to 25 days, plus bank holidays,
• Health Cash Plan,
• Gym membership discounts,
• Discounted cinema tickets,
• Money off holidays,
• Sick pay,
• Recognition at long service awards,
• Maternity, paternity and adoption leave after 2 years,
• Access to an online wellness portal,
• 24/7 Employee Assistant Programme

Closing date: 20/01/2024To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future.