Aftersales Executive - 6 month contract

Job Description

FIXED TERM CONTRACT - 6 MONTHSOur client is looking for an Aftersales Executive to join their team. Within this role you will be the main point of contact for customers post sale. This is a fully office based role, working within a busy and vibrant team.Within this role you will be responsible for:Taking ownership of all aspects of inbound and outbound customer contacts including query resolution and managing service issues. Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring complaint escalation where appropriate.Answering questions, resolving issues, and handling complaints. Expertly looking after customer needs across the business. Maintaining accurate records of customer contact using the complaints system and escalating customer concerns where required. Maintain ongoing relationships liaising with Field Sales to nurture and retain customers. Ensuring all customers receive regular, proactiveand accurate updates. Be the main point of contact for the customer internally owning the issue and managing its resolution. Instigate and manage technical investigations, creating written internal and external reports and liaise with the Quality representative as required. Working with the Technical Manager and Operations Manager to support the field sales team in sales meetings as required with regards to the national service support and reliability of product.Responsible for CSMS (Customer Service Management System)/ SuperOffice recording providing reports to the Operations Manager on a monthly basis. Managing the training website. Project management of technical, service or development activities. Investigatory work and report writing. Provide statistical and fault analysis information to the Management team Manage the performance of the external service providers.Conducting regular meetings and reviewing stock holdings, warranty failure rates, product reliability and service performance.Required Experience:Experience of working within an after sales role.Ability to listen to customers and deal with problems through to resolution.Excellent communication skills.Competent PC skills and systems knowledge.Must hold a valid UK driving license.Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available.Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketingpreference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration withone of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.