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Customer Service Administrator

Equals One
Job LocationWoking
EducationNot Mentioned
Salary£22,277 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

Customer Service AdministratorAn annual salary of £22,276.80 pa + benefitsWoking, SurreyPermanent contractFull Time Monday to Friday 8.30am - 5.00pm 40 hours (30 mins unpaid lunch break) - part time/flexible hours consideredWe are currently looking for a Customer Service Administrator to join the team within our Surrey Wheelchair Service across Woking or Redhill service. Flexible working hours can be discussed.Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical and the repair service.The Role:

  • Manage incoming calls, answering any queries in a timely and professional manner
  • Coordinating orders to be delivered, serviced, collected by our field-based Engineers
  • Monitoring and progressing orders by checking online reports
  • Entering referral information for clinical triage
  • General administration that supports daily activities and duties
  • Booking repair activity
What are we looking for
  • Strong experience in a similar busy and fast paced office environment
  • Relevant telephone-based customer service experience
  • Good attention to detail and accuracy
  • Previous administration and diary management experience
  • Professional and confident manner on the telephone and through email
  • Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you
  • Monday to Friday 8.30am - 5.00pm 40 hours (30 mins unpaid lunch break)
  • 33 days holiday (including bank holidays) plus optional 5 days unpaid
  • Company Pension Scheme
  • Life Assurance
  • Flexible working hours - Full time or Part time
This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.IND2

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