Business Analyst

Job Description

IT Business AnalystAs a Business Analyst you will support stakeholders to understand key business processes and articulate business needs through prioritised requirements, mapping these to existing solution features and driving implementation of new technical and automated solutions.PurposeTo engage a variety of business stakeholder to understand their current business process and use of technology. To distil this information into a set of key prioritised feature requirements and value adding processes. To then use this information to reviewand drive new technical solutions against.In this role, you will use a variety of elicitation, communication, and analysis techniques to gain a strong relationship with the stakeholders and achieve sign-off of the to-be model based on business need and priorityRole* Running workshops and observing users in action* Determining the present and future business processes* Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data driven recommendations* Gathering intelligence from managers and operational staff to bring the true business needs to light.* Gaining consensus of the real needs and map this to existing technology and tool support highlighting gaps and opportunities* Create a backlog or prioritised requirements from which to develop and test against* Setting a shared vision and objectives and presenting findings and recommendations to senior stakeholders.COMPETENCIES* End to end software development lifecycle experience in small to medium companies* Business process mapping (As-Is and To-Be)* Business process improvements* Business Analysis and requirements prioritisation techniques* Use of various elicitation techniques* Proven experience of system replacement projects where continuity of service is critical.* Basic working knowledge of variety of business applications and how they work to support an organisation* Understanding/qualifications in formal business Analysis practices / qualifications * Knowledge and understanding of Business Process Mapping and Value chains* Use of AI to digitise processes desirableKEY SKILLS REQUIRED* An excellent troubleshooting mentality with the ability to visualise a problem or situation and think abstractly to solve it* Articulate in both verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear documentation* Professional/flexible approach to work; ensuring punctuality, tidiness, and diligence with the aim to provide the customer with the best possible service * Ability to work well under pressure and to meet deadlines* Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment * Ability to multitask, handle complex problems and conflicting messages to gain consensus * Proactive approach to problem solving and service improvement* Analytical thinking and problem solving* Being detailed oriented whilst looking at the bigger picture and ensuring fit for purpose deliverables