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IT Support Engineer - Witham

Venrec Group Limited
Job LocationWitham
EducationNot Mentioned
Salary£25,000 - £27,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Venrec are pleased to be recruiting on behalf of our client for anIT Support Engineerto join their established firm based inWitham, EssexThe role entails:

  • Remote troubleshooting of customer issues using remote access software and the telephones.
  • Visits to customer sites where necessary to implement fixes or troubleshoot issues that cannot be done remotely.
  • Reviewing existing processes and policies to ensure best practice is maintained.
  • Managinga pre-defined workload via a ticket queue, updating tickets and communicating with customers.
  • Escalating any issues to the line manager where required.
  • Building and deploying workstations and servers.
  • Participating in company marketing through expos and networking.
  • Periodically checking a remote management consule for issues.
The successful candidate will have the following skills and experience:
  • A level of understanding of Networking to include switches, routers, IP, routing, tunnelling and shares, DNS and DHCP.
  • An understanding of client operating systems such as Windows 10, 11 and the registry, shared folders, mapping drives and printer configurations.
  • An understanding of NAS and other network devices as well as an understanding of server operating systems.
  • To be able to disinfect a computer from viruses and malwares.
  • An ability to back up and restore to various degrees to include servers, PCs and folders.
  • Recognise when a system is underperforming and be able to provide a diagnosis to recommend a course of action.
  • Have a good methodology in order to diagnose issues.
  • An understanding of cloud based services.
  • Be able to implement VoIP services and understand related issues and solutions.
  • Good customer service skills and communication.
  • A clean driving licence and their own car.
  • Be available for weekend and evening work when necessary.
Other details:
  • This position could be full-time or part-time between 20 to 37.5 hours per week.
  • Salary is dependant on experience.

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