Welcome & Service Assistant

Job Description

Summary Working within a bustling atmosphere as part of passionate team, youll play a core part in providing fantastic customer service.Hours: 15 hours per weekDuration: Fixed term contract until28-Feb-2025Any questions relating to this role, please contact Polly Mallett on or .uk What its like to work here Reoprting to the Visitor Experience Officer, youll be working with our Welcome Host and Tour Volunteer teams, along with the property staff team. Youll be joining a small team with lots of Volunteer support for the house, garden and tearoom. As a Welcome& Service Assistant, youll be supporting Duty Managers as well as supporting programming and events.Peckover House is a secret gem, an oasis hidden away in an urban environment. A classic Georgian merchants town house, it was lived in by the Peckover family for 150 years.The gardens themselves are outstanding - 0.8 hectares (2 acres) of sensory delight, complete with orangery, summer-houses, croquet lawn and rose garden with a variety of species of rose.To find out more about our property, visit our website - Peckover House and Garden | Cambridgeshire | National Trust What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.