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Business Support Officer

Independence Matters
Job LocationWisbech
EducationNot Mentioned
Salary£19,312 - £19,698 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are seeking an individual who can provide a wide range of efficient and flexible administrative support tasks, to a busy Hub based and respite service, supporting people with physical and learning disabilities, older people and people with Dementia.Here at Independence Matters our Community Hub/Respite service in Kings Lynn has a full-time contract available for a Business Support Officer.Key responsibilities:

  • To act as the first point of contact for all enquiries and provide a range of administrative services and effective business support to operational management of the service.
  • Maintain records and efficient filing systems including setting up files for newcustomers and requesting and collating information/documentation as required.
  • Ensure that confidential and sensitive information and personal records are held in a secure environment and in accordance with the provisions.
  • Raise and check invoices and claims make amendments as required and prepare for authorisation and payment.
  • Populate and maintain spreadsheets and databases and input and validate data, including the incident/accident database and customer variations.
  • Comply with best practice and departmental policies to ensure that all practices and procedures deployed in undertaking duties and responsibilities are efficient and effective.
  • Prepare initial drafts of letters/and complete standard letter templates. Using mail merge to complete tasks as require.
  • Support the management teams in ensuring that staff and customer data is up to date and accurate.
  • Maintain procedural documentation required for statutory functions including the typing of risk assessments and support plans.
  • Act as the first point of contact for enquiries from the public and colleagues.
  • Undertake day to day communication with family carers, colleagues and customers and other agencies.
  • Work flexibly to provide support as required across different teams and sites.
  • Monitor, collate and coordinate information and the production of reports.
  • Assist the manager in monitoring and checking budgetary records and reconcile bank statements.
  • Administer the operation of petty cash and other accounts.
    • Administrator | Reception | Admin | Business Support Officer | Invoicing | Customer Service | Document Control | Administration | IT Literate | Excel | Word | Data Entry | Reporting Benefits Comprehensive training and personal development / Employee well-being benefits / 20 days annual leave plus 8 recognised public holidays.Essential Skills
  • Must have sound and working knowledge of Word, Excel and Outlook
  • Full Driving Licence
    • Desirable Skills
  • Experience in an administrative role
    • About CompanyIndependence Matters has a range of services including respite, supported living, personal assistance and day services (hubs). The hubs are regulated by the local authority Quality Assurance Team and the rest are registered with the Care Quality Commission (CQC). All services support the customers to improve or maintain their level of independence and lifestyle choices.Each service is person centred and for example, may include support to get out and about with friends, hobbies, being a volunteer and/or finding paid employment. We also offer practical support with daily tasks in customers homes such as assistance with personal care, shopping and preparing meals. We offer short and longer-term services for customers and their family carers including in times of crisis such as illness or other emergency situations. Required skills
  • Administrator | Reception | Admin | Business Support Officer | Invoicing | Customer Service | Document Control | Administration | IT Literate | Excel

    • Keyskills :
    Administrat | Reception | Admin | Business Suppt Officer | Invoicing | Customer Service | Document Control | Administration | IT Literate | Excel

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