Account Manager

Job Description

Customer Account ManagerWisbechHB Commercial is proudly supporting a business with a heritage of over 130 years of manufacturing bespoke products into a range of services,We are seeking a highly motivated and customer-centric individual to join our manufacturing firm as a Customer Account Manager. In this role, you will be key in guiding customers through the entire order process, from initial placement to project managementand successful delivery.Your primary responsibility will be to ensure exceptional customer service and satisfaction by proactively addressing their needs and managing their accounts effectively.Roles and responsibilities but not limited toDevelop and maintain long-term relationships with assigned customer accounts, serving as their primary point of contact for all inquiries, requests, and issues.Provide exceptional customer service, promptly responding to customer inquiries and concerns and proactively addressing their needs to ensure maximum satisfaction.Coordinate with various departments, such as production, logistics, and inventory, to ensure accurate and timely order processing, shipment, and delivery to meet customer expectations.Investigate and resolve customer complaints or issues, working closely with internal teams to find effective solutions and follow up to ensure customer satisfaction.Collaborate with internal teams, including sales, marketing, production, and quality assurance, to ensure seamless customer interactions, efficient processes, and effective problem-solving.Our client offers a fantastic benefits package, including 24 days of holidays plus bank holidays and even a day off for your birthday!Please apply now for more information.Your primary responsibility will be to ensure exceptional customer service and satisfaction by proactively addressing their needs and managing their accounts effectively.Roles and responsibilities but not limited toDevelop and maintain long-term relationships with assigned customer accounts, serving as their primary point of contact for all inquiries, requests, and issues.Provide exceptional customer service, promptly responding to customer inquiries and concerns and proactively addressing their needs to ensure maximum satisfaction.Coordinate with various departments, such as production, logistics, and inventory, to ensure accurate and timely order processing, shipment, and delivery to meet customer expectations.Investigate and resolve customer complaints or issues, working closely with internal teams to find effective solutions and follow up to ensure customer satisfaction.Collaborate with internal teams, including sales, marketing, production, and quality assurance, to ensure seamless customer interactions, efficient processes, and effective problem-solving.Our client offers a fantastic benefits package, including 24 days of holidays plus bank holidays and even a day off for your birthday!Please apply now for more information.