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| Job Location | Wirral |
| Education | Not Mentioned |
| Salary | 25,000 - 26,000 per annum, pro-rata, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
This excellent role is a management role looking after a team of 4. This person and team are responsible for acting as first point of call for a busy financial services organisation.The purpose of this function is to triage queries, allocate priority status and ensure that workflow into the contact centre remains structured.Client DetailsThis business are a growing business with excellent financial track record, they operate within a specialist market and will offer hands on training to learn about their products in detail.Working for a growing UK business you will be based in a hub of activity, HQ consists of a busy contact centre with back office teams based alongside you.DescriptionKey Responsibilities will include;*Working alongside the Head of Customer Services to take over the day to day management of the team managing first contact solutions*Management of team KPIs to ensure coverage is available during peak times*121s, Recruitment and appraisals*Hands on role, working with customers to resolve any queries and complaints*Staff training*Que management*Prioritisation of queries*Working closely with sales to analyse trends and financials*Provide excellent customer service using Telephone, Web Chat, Social Media and other methods - and able to train this to colleagues at all levelsProfileThe successful candidate for the role will match all criteria below (and be able to add more)*Experienced people manager*Que management experience is essential*Experience and skills for prioritisation of workflows*Hands on People Manager*Excellent Customer Service background, this role will suit a high performer who is ready to take on a more senior role, you will need to have worked in a Customer Service environment and be confident will a variety of communication channels.*Experience working as part of a senior leadership team*Experienced in being self managed*Financial, FCA or similar industry background - advantageous*Creative, innovative and passionate about Customer Service*Able to implement ideas and work in an adaptable wayJob OfferThis role offers*A new exciting role that will enable and encourage creativity and innovation*The opportunity to hire your own team*Salary £25,000*Free Car Parking*35 hour working week
Keyskills :
RetailOperations ManagerCustomer Service ManagerBromborough