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Customer Service Executive

Rotheram Carrington Recruitment Group
Job LocationWirral
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

RotheramCarrington Recruitment Group are pleased to be recruiting for a Customer Service Executive for a well established growing business based in Wirral. Due to continual company growth, they are looking for an individual who can comein and hit the ground running and provide solid customer service support. You will be responsible for the following duties:Responsibilities:

  • Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated
  • Undertaking all administration and case processing for all customer groups. via email, phone and letter as appropriate
  • Managing workload by using to do lists, calendars and notes as appropriate
  • Meet the productivity and quality targets agreed with your Team Manager
  • Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs
  • Escalate issues with cases or processes to Customer Service Team manager as appropriate
Experience/Skills:
  • Experience in an operational Customer Service environment, ideally within the professional or financial services sector
  • Attention to detail, ensuring high throughput and meeting quality targets
  • Communication skills
  • Excellent listening skills
  • Able to work as a team
  • Ability to work in fast-paced environment
  • Ability to work under pressure
Salary/Benefits:
  • £18,000 to £20,000 per annum (dependent on experience)
  • Free parking
  • Flexible around hours
  • 23 days holidays plus bank holidays
  • Birthday leave policy
  • Pension Scheme
If you would like to find out more about this Customer Service Executive job based on the Wirral, please apply wed be delighted to hear from you.

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