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Customer Service Advisor

Jones & Chapman
Job LocationWirral
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AdvisorWirral£14,000 - £17,000 Basic Salary- Career ProgressionJones and Chapman Estate Agentsare part of The Connells Group which is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, Conveyancing and more!We are currently recruiting for aCustomer Service Advisorto join our Property Management team in the Wirral Area.Key Responsibilities:

  • Undertake duties in line with signed Service Level Agreements, particular focus on co-ordinating property maintenance.
  • To arrange all necessary pre-let work in order to put the property into a lettable condition.
  • To arrange all required safety inspections / certification in line with current legislation and client instructions.
  • To instruct the marketing team once the property is ready to market via the works order process.
  • Ensure routine and additional property visits/checks are carried out in the required time frame.
  • Liaise with contractors/outsourcing resources to ensure repair/maintenance works are carried out to a satisfactory standard and timescale and in line with any guarantees/warranties.
  • Where possible and financially viable for the client, to claim for repair/maintenance work under insurance.
  • Establish whether liability for work is landlords or tenants.
  • Draw up schedule of costs based on check out report.
  • Meditate and negotiate between the parties regarding the disposal of the deposit.
  • Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits and landlord bills.
  • Co-ordinate and prepare renewal of tenancies.
  • Prepare relevant notices following instruction from Receiver.
  • Draw up all non-standard tenancy agreements following instructions from client and forward in timely manner.
  • Draft non-standard clauses and addenda for manager’s approval.
  • Conduct work line with company standards and requirements.
    • Skills Required:
  • Excellent PC and related technology skills.
  • Excellent letter writing skills.
  • Ability to stay calm under pressure.
  • Customer service skills
  • Excellent organisational skills.
  • Ability to share information widely, listen and welcome constructive challenges.
  • Ability to work to targets and achieve results.
    • Whats in it for you
  • Progressive Career opportunities open to all
  • Be recognized with regular Awards & Incentives
  • Work towards ARLA - NFOPP Qualifications

    • APPLY NOW

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