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Job Location | Wirral |
Education | Not Mentioned |
Salary | £19,028 per annum, inc benefits |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
This role is to work for one of the leading providers of insurance and legal services who are based in Merseyside. Focus is always on the customer and ensuring their claims journey consistently exceeds expectation.Job purpose:As a Customer Service Advisor, you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant informationefficiently and accurately, validating our customer’s policy and confirming indemnity whilst providing an excellent customer experience. Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customersthe benefits of client supply chain for losses sustained as well as legal representation as required. You will also deal with general customer claims enquiries.To take inbound calls from customers because of a motor incident, validating cover and ancillary products as well as assessing liability