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| Job Location | Wirral |
| Education | Not Mentioned |
| Salary | 20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
If you are passionate about delivering excellent customer service and have a excellent computer and telephone skills then this role will be perfect for you!Client DetailsOur client is a market leader in pensions and provides a range of personel pension plans to people and clients all over the country.DescriptionKey Overarching Role Accountability1. Deliver excellent customer service to all IFAs and Members in line with service standards set.2. Manage all customer cases in proactive way, ensuring that all company protocols and processes and followed in line with good practice.3. Manage and undertake all processing and administration to manage cases using the systems provided.4. To own your own quality of processing and to ensure correct service delivery every time.5. Work in accordance with the mission, vision, and values of SPS and the overall Group.6. Work within the regulatory framework by ensuring you adhere to processes set, and in accordance with the treating customers fairly and conduct rules as set out by the FCA.ProfileSkills, Experience and Qualifications* Experience in an operational Customer Service environment, ideally within Pensions* Attention to detail, ensuring high throughput and meeting quality targets.* Communication Skills* Excellent Listening Skills * Results-Driven* Able to Work as a Team* Ability to Work in Fast-Paced Environment* Ability to Work Under Pressure* Pays Attention to Detail* Fast Learner* Engaging Personality* Problem-Solver* Analytical, Patient* Skilled Typist and accurate record keeping* Multi-tasking* Prioritising* Phone EtiquetteJob Offer- Monday to Friday- Office Based- Temp to perm- Competitive salary- Weekly pay
Keyskills :
AdminCall CentreImmediate startCustomer service