Customer Service Advisor

Job Description

In this role you will be responsible for the management and processing of cases of all members and clients. This is a really good opportunity if you are passionate about customer service and have a positive attitude.Client DetailsOur client is a leading independent financial services provider. They currently have 20,000 structures for a wide variety of clients, companies, and high net worth individuals. This is an excellent opportunity to join a well established company and starta contract that offers temp to perm and a really good competitive salary.DescriptionPrinciple duties and outputs expected for this role will include:* Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated, particularly where there are problems.* Undertaking all administration and case processing for all customer groups. via email, phone and letter as appropriate.* Managing workload by using to do lists, calendars and notes as appropriate.* Prioritise own workload and support other colleagues, including new starters as and when required.* Meet the productivity and quality targets agreed with your Team Manager.* Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs.* Escalate issues with cases or processes to Customer Service Team manager as appropriate.* Working in a professional positive manner in line with the competencies set out for the role.* Undertake training as and when required to ensure CPD is maintained.* Participate in and embrace feedback from regular performance reviews which include 121s, performance reviews.* Regularly work on own development following on from quality control and call monitoring feedback sessions to improve customer service and compliant administration delivery.* Ensuring that same day and next day processing targets are met.* Ensuring that all regulatory standards and requirements are met, which includes treating customers fairly and ensuring conduct rules are followed.* Regularly attending buzz/daily/meetings and huddles to maintain self-motivation and performance.* Work in line with H&S policies and requirements and adhering to good practice and policy requirements.* Work in line with the competencies for appropriate level as per the competency framework.* Review own performance against set SLA/KPIs.* Participate in engagement and people related initiatives with colleagues.* Regularly review own ways of working, identify continuous improvement and smart ways of working and share feedback with management.* Role model all competencies set for role.* Provide support to managers and directors as and when required.* Work in accordance with all company policies, procedures, processes, best practice and compliance requitement as appropriate.ProfileSkills, Experience and Qualifications* Experience in an operational Customer Service environment, ideally within Pensions* Attention to detail, ensuring high throughput and meeting quality targets.* Communication Skills* Excellent Listening Skills* Results-Driven* Able to Work as a Team* Ability to Work in Fast-Paced Environment* Ability to Work Under Pressure* Pays Attention to Detail* Fast Learner* Engaging Personality* Problem-Solver* Analytical, Patient* Skilled Typist and accurate record keeping* Multi-tasking* Prioritising* Phone EtiquetteJob OfferOn offer to you;

• Pension scheme
• Cycle to work scheme
• Great holidays
• Temp to perm

And lots more!If interested please apply or give me a call on

Keyskills :
Customer serviceCall centreTemp to PermWell established company