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| Job Location | Wimbledon |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
First Line Support Analyst - Financial Services, Advisory, IFA, Wealth Management, Investment Management - Service Desk , Helpdesk, 1st Line SupportThe Role:The 1st Line Support Analyst will be working within the a dedicated Support Team providing software support and basic training to users of their key technology products. This will include Help desk support - answering support calls from clients and processing support emails, logging calls, using own initiative and taking ownership of queries, investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary, regularly liaising with the other teams on the resolution of support queries, testing new software functionality developed and assisting the quality assurance process, creating and reviewing help files to assist clients using the system and assisting with remote telephone training for new users, when applicable.The Company:Not only is this company one of the market leaders in financial software, they are also one of the UK’s fastest growing Fintech organisations, utilising cutting edge technologies to benefit their clients.They are strong believers in investing in their employees and, passionate about the products they produce and actively encourage their employees to grow and expand their experience and skill set as much as possible and will help you every step of the way!!Situated in new state of the art offices in South West London, they offer an innovative, independent working environment alongside a first class benefits package. A collaborative working environment and technology is at the heart of what they do. The teams love to explore and experiment with new tech that can improve their customer experience and tools to boost the development and testing process.The Person:Service Desk / Help desk support experiencePrevious experience in the financial services industry is a distinct advantage.Excellent customer relationship skills essentialPlease note your CV will not be submitted for this or any other role without your prior approval.SQCP Limited acts as both an Employment Agency and Employment Business.First Line Support Analyst - Financial Services, Advisory, IFA, Wealth Management, Investment Management - Service Desk , Helpdesk, 1st Line Support