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Senior Operations Manager

The Curve Group
Job LocationWilmslow
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Heard of usWere an award-winning bank; backing people to fulfil lifes hopes and dreams.Now is your chance…The Operations Team is key in delivering specialist products and services for the banks customers. Made up of a number of teams who are skilled specialists in the markets in which they work, they are responsible for creating the banks working environment, making it one that is fast paced, keen to challenge the status quo and drive the an exceptional and safe experience for our customers.The role of Senior Operations Manager is really important to us. You will be responsible for planning, directing and coordinating the operations of key teams within the mortgage division; ensuring and improving the performance, productivity, efficiency and profitability of the department through the provision of effective methods and strategies. Your department manages a mix of underwriting to include Owner-Occupied Commercial Mortgages, Standard BTL and Specialist BTL, leading a motivated and competent team of circa 50 through day to day performance management and coaching, driving proactive decision making through front line managers and core operating staff.When the time is right, we would love to welcome you to our Wilmslow and Manchester offices. In the meantime you will be based remotely. Youll be made to feel part of your new team by your Line Manager, Head of Operations and colleagues through regular contact and virtual interaction.What would your day look like

  • Working as part of a wider management team to plan and deliver short and long term plans to support the strategic objectives of the mortgages division and bank as a whole
  • Utilise business MI, forecasts, budgets and market information to plan and co-ordinate team and department strategy and deliver business targets
  • To manage, coach and develop teams directly or through managers and team leaders, creating a balanced, agile and skilled team
  • Drive the improvement of the operational systems; processes and policies
  • Creating a culture supportive of transformation and change, working to help deliver strategic projects, small change and key initiatives leading to a more nimble department
  • Work with key stakeholders to ensure the operating model and processes are market leading in the markets we operate in
  • Understanding the securities, financials, portfolios, and business affordability models to ensure appropriate lending at all stages
    • What do we expect of you
  • Working as part of the Mortgage and operations leadership teams - forming relationships, attending key forums to proactively drive a successful proposition
  • Ability to manage people and processes responsible for lending to a range of customers, individuals, partnerships, and limited companies with complex corporate structures
  • Reviewing and managing service levels for both internal and external customers, with experience of capacity management and operational planning
  • Experience of managing large operational areas, and / or technical SMEs in a regulated environment
  • Knowledge and experience of managing lending in owner occupier, standard buy-to-let and specialist buy-to let markets
  • Management of operational risk profile through the development of a risk framework, controls and improvement activity
    • What can you expect of us
  • A friendly and flexible culture, synonymous with our proposition to our customers
  • A growing organisation that defines itself as being nimble, lean and strong
  • A drive for continuous improvement, which you will be empowered to get behind from day one
  • A communicative, accessible and approachable ExCo
  • And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
    • Still CuriousAldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.Underpinned by our strategic blueprint, "backing people to fulfil lifes hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether youre pregnant or on family leave.#backingyoutobringyourbestAldermore is an equal opportunities employer.We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

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