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Sales Office Administrator

NJR Recruitment
Job LocationWilmslow
EducationNot Mentioned
Salary20,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sales Office Administrator £24,000 plus benefitsWilmslowHome Interiors **An interest in interior design, homewares or home textiles would be beneficial**I am currently seeking a Sales Office Administrator for this newly created, exciting opportunity with a luxury ecommerce retailer, specialising in home textiles and decoration.This is an admin focussed position providing administration support to a busy Customer Service team. Covering all aspects of fulfilment following receipt of the customers orders. Including shipping and documentation, planning deliveries and collections,stock and inventory management and liaison with the supply chain along with a wide variety of connected tasks to deliver an excellent customer experience.Brief overview of responsibilities:

  • Responsible for inventory management and the stock and order replenishment process.
  • Checking stock levels as soon as an order is processed to ensure the order can be fulfilled.
  • Manage the back-order process for samples and product items if low or no stock available to fulfil the order.
  • Troubleshoot any supplier or stock issues relating to customer orders.
  • Ownership of chasing orders with long lead times and arranging courier bookings and delivery.
  • Updating the order status once a despatch email has been received from the manufacturer.
  • Work with 3rd parties to ensure orders/shipments are planned efficiently and meet specific order requirements.
  • Provide excellent aftercare by processing return requests of unwanted goods and organise collections in a timely, effective manner.
  • Liaise closely and build relationships with all suppliers and manufacturers.
  • Checking and investigating potential Trade Partners prior to approval of a Trade account.
  • Compiling commercial invoices.
  • Work closely with the team and follow up on outstanding order and shipping updates.
  • Stock error investigation and reconciliation
  • Maintain a full understanding of the brands and products to ensure high quality assistance when dealing with our manufacturers and suppliers.
Ideally you will have worked in an e-commerce home interiors business and have exceptional knowledge of order management and inventory management.You should be warm, friendly and focussed on providing efficient service throughout the customer and supplier journey. You will need an excellent telephone manner and possess a confident and organised approach to the daily workload. Our clients team havea genuine wish to make our customers happy and the desired candidate would share the same values.In return, you will be well trained and supported and will share in the financial success of the business going forward.Apply online or for further information contact one of our specialist consultants quoting reference number: NJR13545

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