Operations Manager

Job Description

Operations ManagerLocation: Wigston, LE18Salary: £35,000 - £40,000 per annum DOEHours: MonFri, 9am5pmPermanent Vacancy Do you have excellent people development and organisational skills Have you managed and professionally developed a team within a financial services office before If so, this role could be for you!Flowers Associates are seeking an experienced Office Manager who can take on the operational and functional aspects of the business whilst supporting and developing the administration teams. This role would suit a manager within an IFA or Facilities ManagementCompany looking for a new challenge within a friendly and supportive SME business.The Role:This company pride themselves on delivering a high standard of service and bespoke, expert knowledge to their customers covering all aspects of wealth management, , including, investment, pensions, estate planning and mortgage finance. This role of operationsManager would be to help drive the business forward as part of the Senior Management Team, managing all of the operational and functional aspects of the business as well as developing and supporting the existing administration teams.The successful Operations Manager will be responsible for the following duties but, not limited to: To lead, manage and develop the administration teams within the business to deliver continuing excellent service to our clients To ensure that practical and operation aspects of the business are properly attended to in a timely and pragmatic manner To provide an efficient and timely HR service to the management in order to ensure staffing is aligned with the key aims of the organisation Maintain office services by organising office operations and procedures, to include the Mortgage Administration, IT, Health and Safety and Telephones Facilities managementensuring the property is maintained to a high standard to provide a clean, safe, efficient, and pleasant working environment Handle general day to day queries to ensure they are dealt with efficiently and in a timely manner To support the Business Development & Strategic Director in managing the website, social media, marketing, and branding in line with the companys objectives To establish and maintain robust procedures for the retention, protection, retrieval, transfer, and disposal of client information in line with legislative requirementsThe Ideal Candidate will:Ideally have a minimum of 3 years experience in a similar role, this being a role like an IFA Practice Manager or Branch Manager or have experience of managing a team within an office-based setting. The ideal Operations Manager will have significant financialservices experience, preferably supported by a relevant CII L&P qualification/certification with the ability to work well under pressure in a busy office setting. Having the experience and knowledge of IT systems and a variety of general software packageswould be beneficial within this role. Excellent organisational and people development skills are a must within this role with the previous experience and knowledge of financial services as whole, including, pension & investment administration, mortgage & protectionadvice, and accounts administration.If this sounds like you and you are ready for a new challenge, then please apply!Benefits: 24 days holiday (in addition Bank Holidays) Pension (up to 7% matched) PHI Free onsite parkingAdditional Information: Roughly a 0.8-mile drive/walk from Wigston Town Centre Roughly a 3.4-mile drive from Leicester City Centre Roughly a 2.0-mile walk from South Wigston Train Station Roughly a 2.7-mile drive/walk from the LE2 area