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Customer Service Advisor - 8 month FTC

Vanilla Recruitment (UK) Ltd
Job LocationWigston
EducationNot Mentioned
Salary20,250 - 25,375 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Were looking for experienced Customer Service professionals with administrative skills to join a leading professional organisation on a fixed-term basis for 8 months.The successful applicants will ensure that an exceptional service is delivered by responding promptly to incoming enquiries via telephone and email, as well as carrying out a variety of clerical duties.As Customer Service Advisor, you will have the following duties and responsibilities:

  • Handling a variety of incoming calls and emails; taking ownership of the enquiry and providing prompt and accurate information and guidance, recording all contact on the CRM system.
  • Processing applications, carrying out L&D administration and updating customer records
  • Understanding company products and talking to customers about them, upselling where appropriate
  • Taking payments, raising invoices and ensuring payments and/or refunds are properly processed
  • Processing event bookings, collating event resources dealing with any associated queries regarding these
  • Providing first-line technical support to customers who are experiencing issues with online systems
  • Cleansing data by contacting customers by telephone, email and mail to retrieve and update information
  • Being the main point of contact for designated key suppliers, ensuring service levels are adhered to
  • Preparing data and reports for colleagues as requested
Were looking for a Customer Service Advisor with the following skills and experience:
  • Have a minimum of 2 years experience in an office role involving both customer service and a range of administrative duties
  • GCSE (or equivalent) at Grade C or above in Maths and English
  • IT proficient, with the ability to use MS Office at an intermediate level or above
  • Excellent communication skills, both verbally and in written correspondence
  • Self-motivated, with a helpful and positive approach.
  • Confident working to deadlines
  • High level of attention to detail and accuracy
Hours of work:
  • Monday to Friday, 35 hours per week
  • Hybrid working pattern, initially 1 day working from home during training for approximately 1 month. Thereafter, 3 days working from home and 2 days in the office each week.
Salary and benefits:
  • £20,250 - £25,375
  • 25 days annual leave (+ bank holidays)
  • Salary exchange pension scheme
  • Option to buy/sell annual leave
  • Private medical insurance and healthcare cash plan
  • Offer & discount scheme

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