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Collections Agent

Job LocationWigan
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Salary: £20,000Start Date: ASAPLocation: WiganHours: Full timeReporting into the Financial Controller your primary goal is to provide support to the Finance Department. The main function of the role is to provide an effective support service with core accountabilities including product refunds to our customersDuties and Responsibilities:

  • Resolve customer account queries in a timely manner through the ticketing system
  • Approve refunds, communicate to customer and make payment as per KPI’s
  • Respond and defend chargebacks and other payment disputes
  • Maintain the refund and chargeback trackers
  • Contact customers by telephone who are delinquent and agree repayment plans
  • Maintain accurate customer information on customer files
  • Provide information to contribute to the reporting of department KPIs
  • Provide information to contribute to monthly and weekly cash forecasting
  • Provide cover for other team members when necessary
  • Skills:
  • Proficient Excel user
  • Experience in finance function within an Ecommerce or Retail business
  • Accurate eye for detail
  • Ability to work to tight deadlines
  • Promote team spirit
  • Keywords: accounts assistant, credit control, credit controller, junior accounts, debt collection,

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