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1st / 2nd Line Helpdesk Engineer

In Technology Group Limited
Job LocationWigan
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: 1st / 2nd Line Helpdesk EngineerLocation: WiganWork Structure: Office basedSalary: £25,000 - £30,000We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.Benefits:

  • Competitive salary dependent on experience
  • Professional development and growth plan
  • Full support/induction and training
  • Collaborative and supporting team environment
  • Workplace pension
Technical Skills:
  • Microsoft Office 365
  • Antivirus solutions
  • Internet Connectivity
  • Active Directory / Group Policies
  • Cloud support (Azure, AWS)
  • Backup systems (Veeam, backup exec etc)
  • Software and hardware installs
  • Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN
Day-to-day:
  • Ensure IT issues raised via phone, email, ticketing software are all logged correctly
  • To resolve issues adhering to SLAs, ensuring to update helpdesk system
  • Install new hardware (printers, servers, work stations etc)
  • Install software for end users
  • Ensure issues / tickets are resolved or escalated to completion
  • Set up accounts, passwords (new and resets), permissions
  • Monitoring IT systems and infrastructure
  • Helping the team with any internal or external projects
  • Occasional on-site visits
If you meet the specification above and youre ready to take your career to the next level, please apply for immediate consideration!Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help DeskIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.Required skills
  • 1IT Support Engineer
  • 1Help Desk
  • 11st/2nd Line
  • 1Helpdesk Technician
  • 1MSP Engineer

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