Sales Support Supervisor

Job Description

Suttons Group are an innovative global logistics business that has seen huge growth this past year. We are delighted to share that we now have an exciting new role for a Sales Support Supervisor at our Head Office in Widnes.The RoleWorking as out Sales Support Supervisor, you will oversee the support across the complete spectrum of sales activity with internal stakeholders and external customers in support of the Commercial Team. You will be accountable for the following:Customer Focus Ensure the Sales Support team follow up of all quotes, obtain customer feedback and update quote status in our operating system Track the Sales Support teams quote accuracy for both Spot and tender quotesSales Excellence Weekly monitors Sales internal KPIs and define adequate action plans Ensure the quotes are corrected into our operating system to reflect actual cost Support the Tender Manager by setting up the routing and costing of different lanes of the Tender Provide analysis and reports on sales activity, wins and losses at weekly team meetings, as well as preparation for monthly/quarterly higher-level meetings and board reports Works alongside operational and accounts receivable teams to ensure customer payments are received in a timely fashion and to resolve overdue payment issues when they occur Ensure the group set target in terms of margin, destination, demurrage terms are understood by the team and applied Liaise with Sales Managers & Sales administration to prepare, submit and track the weekly sales forecastingLeadership Lead, Manage and Hold the regional sales team accountable for the performance Train sales team to usage of the operating tool from quote creation to job closing Motivate the sales force to develop their skill to ensure that a high professional standard is achieved, sales targets and KPI target are met Recognizes and reward individual achievements Assess the strengths and weaknesses of the sales team and manage and distribute the workload accordingly Lead regular personal conversation, set yearly business and induvial development targetsSkills and Experience +5 years administrational experience, preferably within a fast-paced sales environment Experience working with, and managing internal and external sub-contractors Knowledge of logistics, freight forwarding/NVOCC services, chemical sectors would be an advantage Ability to motivate, lead teams Clear and effective communication Excellent interpersonal skills - friendly, open and positive Strong IT skills, Microsoft Excel, Word and PowerPoint are essential Reliable, confident and detail orientated individual Demonstrates strong customer service skills Numerate, analytical and IT literate with strong skills in Microsoft Office programs (especially Excel, PowerPoint) and CRM platformsReward & Benefits:In return, you will receive a competitive and attractive salary. You will also benefit from a company pension scheme, paid holidays (25 days + 8 bank holidays), cycle to work scheme, tech scheme and the opportunities that come with a strong, established andgrowing company.In addition, Suttons provide every UK employee with access to Suttons Perks, our Employee Assistance Programme and reward platform. Suttons Perks provides discounts to 100s of top name brands, high street offers, and holidays, as well as Employee Wellbeingand Support.The CompanyEstablished in 1926, Suttons Group is an innovative, global logistics business, Employing over 1,000 people worldwide and with £190 million in sales, our global network includes 31 locations across Asia, 5 locations throughout Europe, plus our 32 sites in theUK, 5 locations in the Middle East and 4 locations in the Americas. We have a fleet of 8,000 tank containers, 500 trucks, and 700 trailers. We carry out 170,000+ shipments per year - that equates to a delivery every 3 minutes!Suttons International has offices in eight countries, with agents and partners spanning 6 continents. We have in excess of 400 customers globally and operate within the most specialised segments of the chemical industry, completing over 50,000 multimodal shipmentsper year. With 8,000+ tank containers, we have and one of the largest baffled tank fleets in the world and Suttons commits to increasing its fleet by at least 1000 tank containers per year.Suttons Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour,religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.Please note, all offers of employment are subject to valid Right to Work documentation, completion of a Basic DBS check and Drug and Alcohol screening prior to start.

Keyskills :
Customer ServiceMicrosoft OfficeSalesSupervisingTeam Leader