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Customer Service Coordinator

QSC, LLC
Job LocationWeybridge
EducationNot Mentioned
Salary€28,000 - €32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.The Customer Service Coordinator will support and manage the QSC UK sales operation and UK customers, ensuring coordination of the business which contributes to driving sustainable growth.Responsibilities

  • Support, manage and exceed the expectations of QSC customers.
  • Create and update records and databases with personnel, financial and other data.
  • Manage, organise, and update project and tender data using SalesForce CRM, Oracle and other database applications in conjunction with the sales teams.
  • Process incoming orders from UK and European customers, order confirmations and regular communication.
  • Provide project specific quotations to customers in the UK and Europe.
  • Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.
  • Create financial and statistical tools and reports using spreadsheets.
  • Analyse and interpret financial statistics and other data and produce relevant reports.
  • Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
  • Research and investigate information to enable strategic decision-making by others.
  • Arrange and participate in meetings, conferences, and project team activities.
  • Record, analyse, report and administer according to systems and requirements.
    • QualificationsEducation Requirements
  • Education to A Level/GNVQ or qualification in customer service/relevant field is preferred.
    • General Skills & Experience
  • Well organised to manage business priorities
  • Excellent organisational and leadership skills
  • Professionally presented with excellent interpersonal skills
  • Dedicated to providing a service that delights each and every customer
  • Natural ability to troubleshoot problems with little guidance
  • Excellent communication skills (both verbal and written)
  • Fluent English language skills (both verbal and written)
  • Proven experience in customer services or relevant role
  • Familiarity with office management procedures and ERP/CRM systems
  • Excellent knowledge of MS Office including MS Word/Excel and office/sales management software (ERP/CRM etc.)
    • Technical/ Specialist Experience & Qualifications
  • Recognised customer service qualification/s desirable

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