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Job Location | Wetherby |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales If so this could be the role for you. Were looking for Hire Controllers with great customer service skillswho thrive in a busy operational environment to join our team andhelp us to deliver our customer promise - to delight every customer, every time.In the role of Hire Controller youll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via emailand responding to website requests. Youll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Youll enjoy thinking on your feet and using your initiative to ensurewe deliver the very best experience for our customers and that we continue to improve our service.This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.What can we offer you in returnYoull be joining a highly successful FTSE100 company, the UKs largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.If you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.To succeed as a Hire Controller you will bring the following skill-set and behaviours: