Operations Supervisor

Job Description

Operations Supervisor x 2 £33,293 per annumFull Time - 39hrsFirstBus - Weston-Super-Mare, are looking for 2 x Operations Supervisors to join them in their busy depot!Welcome to FirstBusHello! FirstBus is one of the countrys largest busoperators - taking 1.6 million customers to their destinations every day. Were a forward-looking business at the forefront of bustechnology, leading the way on contactless payments, mobile Apps and realtime information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. Its an exciting time to be here.About the roleAs an Operations Supervisor, you willensure a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.Not only will you play a vital role in the operation of the depot, but also in engaging front line colleagues through effective communication, active listening and recognition.Key responsibilities include:

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
• In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting
• Ensure accurate capture and recording of drivers hours, duties and attendance in the DAS GUI system
• Maintain accurate records for all aspects of operational standards and performance
• Analyse and manage information and systems, to proactively to ensurecontinuousimprovement of service performance
• Ensure drivers are allocated the correct vehicle and leave the depot on time
• Deal with telephone queries and support the satisfactoryresolution of customer queries
• Ensure a comprehensive hand-over and coordination across shifts
• Manage the collection of cash from depots in line with company procedures
• Live input of lost/additional mileage when dealing withunexpected events (eg breakdowns)
• Ensuredepot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations
• Work alongside depotoperational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
• Ensure an effective working relationshipwith recognised trade union representatives and officials

About youAs an Operations Supervisor youll have previous working experience in a similar role along with, great numeracy and analytical skills, excellent oral and communication skills and be able to work to strict deadlines will still providing excellent customerservice.It is essential that you hold a valid PCV license. You will be able to build good rapport withyour colleagues and team members.Rewards & Benefits

• First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands such as: Argos, Sainsburys, Tesco
• Free travel on our buses for you and your family
• £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
• Cycle to work scheme
• 25 days holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at FirstBus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. Youll find a range of health-promotioninitiatives, and you will have 24/7 access to ourconfidentialEmployee Assistance Programme.Apply now! We look forward to receiving you application.Public transport serves everyone, whatever their differences. At FirstBus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusiveorganisation because diverse backgrounds, thinking and experiences bringso many benefits to our customers, communities and people. We welcome applications from all.