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Night Helpdesk

PRS Ltd
Job LocationWestbury-on-Trym
EducationNot Mentioned
Salary£10.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Title: Helpdesk Operative (Working Nights)Hours: 19:00- 07:00, 4 on 4 offLocation: Bristol BS10 5NBPay: £10.77 per hourDuration: Temp- Perm Duties:

  • Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
  • Jeopardy management of jobs from start to finish
  • Contact relevant subcontractor and co-ordinate site visits
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPIs and SLAs are achieved.
  • Keep customer updated regarding the make safe and rectification of each job
  • Close-out on the CAFM system or raising follow-on work orders as required.
  • Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
  • Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively.
  • Data inputting of remedial actions job close out engineering commentary
  • Peer reviews and quality checks of other call handler categorisation and call handling
  • Updating management weekly dashboards
  • Raise Purchase Orders, invoicing, and other ad hoc administration.
  • Provide Holiday Cover for colleagues when require

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