Catering & Cleaning Manager

Job Description

Catering & Cleaning ManagerSDX/TP/RF8092/CSContract Type: Permanent - Full TimeSalary: £34000 - £37000Working Hours: 40Location: YorkshireClosing Date: 23/07/2022Package Description£34,000-£37,0000 Depending on Experience + BenefitsJob Introduction

• Manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the GSM
• Manage the onsite day to day client and Sodexo services (Catering and Cleaning) and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Provide direction and expertise in catering and cleaning to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed, and deadlines are met
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support the GSM in the development of business strategy in line with current and emerging client needs
• Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Drive innovation and continuous improvement of people, systems, processes and services
• Support the business development and regional management teams to identify opportunities with other clients to maximise profit and growth

Main ResponsibilitiesGrowth, Client and Customer Satisfaction

• Have a strong understanding of service offers (Catering and Cleaning) contained within the client contract with a sound ability to draw upon Service Operations where appropriate
• Support the account manager/director (or equivalent) in the delivery of new services or projects
• Effectively contribute to the growth of services through evaluation, review and recommendations for additional scope of work and services to the client

Rigorous management of results

• Maximise the profitability of the Catering and cleaning services by managing costs and increasing the sales through the development of an agreed budget and business plan
• Ensure that Sodexo accountancy, documentation and administration procedures are delivered to the required contractual specifications

Leadership and People Management

• Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
• Manage employees using the Sodexo performance review processes, talent development and succession planning.

• Compliant delivery and performance of contracted services (Catering and Cleaning)as measured through performance management systems and monthly management information reports
• Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract.
• Business, contract delivery and client risks managed in controlled and structured manner and service standards across the site are in line with or above clients expectations and reviewed on ongoing basis
• Continuous improvements are made to enhance the delivery of onsite services to exceed clients expectations
• Mature industry, sector and client networks are in place with evidence of influence and advocacy
• Clients perceive and demonstrate satisfaction with services delivered contract performance and Sodexo employees
• High performing on-site team, demonstrated through the effective use of the Employee Performance Review (EPA) and talent processes and staff engagement surveys

The Ideal Candidate

• Previous experience of operational management managing Catering and cleaning services
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria, for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Proven ability to work in a partnership and collaborative way with other service providers
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment
• IOSH qualification
• Experience of delivering training