Regional Technical Surveyor

Job Description

03109 Regional Technical Surveyor Salary is up to £44,604 MidlandsPrevious experience with buildings insurance claimsAbility to provide technical support for building damage elements of claimsDo you have a construction backgroundDo you have Estimating/surveying experience within insuranceDo you driveRegional Technical SurveyorEssex and MidlandsSalary is up to £44,604PermanentFull timeTo assess damage for buildings insurance claims to determine whether claims should be accepted or declined, and to verify scope and quantum for accepted claims. To provide technical support as required for building damage elements of claimsVisit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised PersonAssist the In-House Surveyor Technical Advisors as required with the provision of a high quality and timely confirmation of claim assessment and technical advice service to the Policyholder/Authorised Personon buildings damage insurance claimsEvaluate customer Building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicatedreasonsProgress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as requiredFirst stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decisionIdentify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visitLiaise with The company approved Building Contractors to review Contract variation; joint site visits to be arranged as required/applicable.Validate customer invoices/quotations, using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.To undertake joint site visits with the The company Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the PolicyholderTo assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.To undertake any individual or team task or activity reasonably requested and in line with the company values including being flexible and able to react in times of surgeQualificationsSecondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English. Qualifications in surveying such as HNC or similar desirableExperienceA minimum of 10 years construction experience, trade background consideredEstimating/surveying experience within insurance is essentialExperience of Xactware or other estimating software desirableSkillsExcellent verbal and written communication skillsGood organisational skillsAccuracy and attention to detailTact and assertiveness when dealing with customers who may be distressed or angryAbility to work well under pressure and meet deadlinesPC literate with good administrative skillsAbility to take on increased ownership and responsibility when necessaryPersonalityHelpfulness and a passion for customer serviceHigh energy levelsPositive approachTeam playerCompleter/finisherDrive and enthusiasm for meeting targetsEmpathy and understandingConfidence & a professional attitudeHighly motivated with ability to work on own initiativeWhat are we looking forRegional Technical Surveyor x2 - (Home Counties/Essex & Midlands) and (South West :Bournemouth/Bristol), Salary - Salary is up to £44,604 including car allowance. Previous experience with buildings insurance claims. Ability to provide technical support forbuilding damage elements of claims. A minimum of 10 years construction experience, trade background considered. Half of positions are direct replacements, and half of positions are growth of the department - very excited times for this department! Must haveinsurance experience as well as technical background. Candidates can be nationwide.What do we offerWe are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a yearto get a fully funded professional qualification.We have a standard pension scheme with People Pensions.Big parking, and we are located very close to Tonbridge Station (10 minutes walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.Offering free Coffee/team facilitiesGreat Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.

Keyskills :
BuildingsEstimatingInsurance CompaniesSurveyingSurveyor