Regional Operations Manager - Midlands

Job Description

Entain is one of the worlds largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands inthe industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral. Our Regional Operations Managers are an integral part of the Regional teams, working closely with the Regional Director, Area Managers and otherkey stakeholders to fully support and deliver the Retail Plan. Each Regional Operations Manager has P&L responsibility for up to 8 Area Managers and c200 dual branded shops.Leading by example, you will be highly visible and provide effective leadership across your Region.What youll be doing:Main:

• To participate as an integral member of the senior operations team working closely with the Regional Director & other key stakeholders & to fully implement the operational business strategy, including Omni-channel and digitalisation strategic priorities.
• Provide in the moment feedback to colleagues, creating a high support, high challenge culture. Lead, coach, engage and motivate Area Managers and shop colleagues.
• Be responsible for the rigorous delivery of the Company plan and tackle issues specific to your Region in the most effective way.
• Regularly monitor KPIs and data to ensure continuous improvement of performance.
• Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
• Understand and implement what is required to deliver the ROI from all CAPEX spend. Have an excellent knowledge of the region in which you operate and a curiosity about competitor activity and what is happening across the industry.
• Create a high performing team across all of your Region by ensuring people management activities such as recruitment, on-boarding, training & development and performance management. Pro-actively address any issues that arise head on and be prepared to havedifficult conversations as often as the need arises, with impact.
• Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
• To maintain and hold a Personal Management Licence (PML) as issued by the Gambling Commission (which incorporates an application to the Disclosure & Barring Service). This requires the individual to maintain a sound knowledge of all current industry mattersin accordance with the Gambling Acts three licensing objectives.
• Ensure all activity within the Region complies with the requirements of the Gambling Commission, the Companys licence and Health & Safety, to minimise risk and protect our customers, colleagues and the reputation of the business.

Specialist Skills & ExperienceThe following skills and experience are essential for the success of this role:

• Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Senior Management capacity.
• Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
• Previous experience of P&L ownership.
• Strong implementer who can take appropriate action from a set of agreed plans, data & processes.
• Ability to build relationships with key stakeholders across the wider business.
• Driven and enthusiastic with an ability to inspire and motivate others.
• A "can do", solution focused outlook.
• A "plan, do, review" approach to work to deliver continuous improvement.
• Resilient - this is a fast paced, pressurised environment going through extensive change.
• Able to prioritise a large and varied workload effectively for optimum business impact.
• Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.

What youll get in return:

• Performance based annual bonus scheme
• Company car or cash alternative
• Business expense account
• 33 days annual leave (inclusive of bank holidays)
• Entain deals
• Life assurance
• Pension scheme
• Private medical insurance
• Eye test voucher

Were Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Ourvision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into peoples lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.Diversity and inclusion at EntainAs a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality,gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.