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IT Support Engineer

Modis
Job LocationWest Midlands (County)
EducationNot Mentioned
Salary£28,000 - £33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client is seeking an experienced IT Specialist to be based at a new facility in Coventry.Working with the existing IT Team the chosen candidate is expected to play a major role in supporting IT functions across the whole of the UK.Responsibilities:

  • Supporting the customer community and all IT Systems deployed at the primary location
  • Working with the other members of the IT team to provide seamless and consistent IT support across other locations Essex / Midlands (Coventry)
  • Managing and maintaining the following:
  • Windows clients and servers (physical and virtual)
  • Client and server software
  • Data security technologies, bit locker, Authentication Token etc
  • Network switches, and interconnections
  • Printer- scanners, with "follow me" technology
  • Access control & CCTV
  • Automotive test, control and data acquisition products (eg PUMA)
  • Test Bed Devices and machines (INCA / CAMEO / INDICOM etc)
  • Test Bed CCTV Services
  • Test Bed Network Infrastructure and SCADA devices
  • Management of the SANTORIN Host and SQL Database
  • Test Bed production Environment
  • ITIL best practice and agreed systems of work
  • Observing and promoting information security protocols
  • Ensuring we exceed service level targets and meet deadlines
  • Providing support resources and guidance to the customer community
  • Maintaining effective working relationships with customers, suppliers, colleagues, peers and stakeholders
  • Documentation and retention of all the processes and procedures for given tasks/projects
  • Documenting and taking ownership of the processs procedures and user guides
  • Communicating effectively in a professional and timely manner
  • Undertaking proactive work as identified by oneself and others
  • Supporting and contributing to projects as required
  • Actively supporting continuous improvement
  • Maintaining a professional working environment, keeping all areas of IT responsibility tidy
  • Provide continuous feedback and updates on IT related issues to the Head of IT and the rest of the team
  • Any other IT duties as required
    • Key Skills:
  • A flexible and positive approach to work; an ability to get things done, within the constraints of policy and process
  • Willingness to take ownership of the IT environment and be accountable for its performance
  • A commitment to "right first time", viewed from a customers perspective
  • Possession of excellent communication skills and active embrace of world-class customer service
  • At ease working proactively, unsupervised and on own initiative to address complex issues
  • Knowledge in managing file/folder access rights, security groups, distribution groups, security groups using Microsoft Identity Manger tool
  • Understanding and working knowledge of network devices and VLANs
  • Understanding of ITIL Foundation
  • Knowledge of Windows servers and client operating systems
  • Understanding of VPN/CITRIX and remote access technologies
  • Familiarity with a Quality Management System (QMS) environment
  • Previous knowledge for managing client hardware lifecycle from procurement to disposal
  • UK/EU Driving license
  • Ability and willingness to travel to other sites when necessary, including (occasionally), overseas
    • Desirable:
  • Experience of working with vehicle test and development technologies
  • Experience of working with remote IT support teams or international IT support teams
  • Experience of working within an ISO27001 / ISO9001 environment
  • Experience in Project Management or equivalent experience within an IT environment
  • Working knowledge in Test Bed environment supporting test bed devices
  • Working Knowledge and experience with PUMA/INCA/INDICOM/CAMEO setup and configuration on test bed network
  • Proven record of working with SANTORIN host and TFMS host in production environment
  • Understanding of UUT in the production environment
    • DBS checks will be carried out.If you are interested in the aforementioned role, then do submit an application.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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