INVESTIGATOR

Job Description

Location: Flexible - we operate a flexible working model which we would be happy to discuss at interview stage.We are looking for more Investigators to join our team.As an Investigator you dont need a legal background, were looking for people who are committed to helping consumers and legal service providers resolve complaints.The Legal Ombudsman offers a working opportunity that is quite unique. As the organisation that handles complaints about regulated legal services and professionals, we tackle the most interesting variety of cases impacting on all aspects of legal servicefrom legal service providers. With these situations being central to everyday life, we are the teams that help resolve these complaints, ensuring a fair outcome for all, from an impartial ombudsman.Regardless of your background, when you first join us you will benefit from a comprehensive training programme that will ensure you are equipped for every scenario. On a day-to-day basis, you will help us investigate cases where people feel they have beenunfairly treated or received an improper service by the legal profession.Understanding the complexities of each case, you will look for resolutions where suitable, and make recommendations on next steps. With the support of a Team Leader and your peers you will manage your caseloads. Reviewing evidence from each party, you willdocument your reasoning to explain how you have come to your conclusions, and you will refer cases to the Ombudsman where an informal agreement has not been reached.You will combine excellent communication skills with the capacity to handle people when they are highly emotional, and you will be able to translate your findings into comprehensive insights. You will therefore be an articulate individual, with the confidenceto come to succinct conclusions. Negotiation and IT skills are also essential to your success in this role.If you are passionate about finding solutions to complex challenges, then you will excel in our teams. It is important that you have the ability to handle multiple cases, and that you are committed to delivering the highest standards of customer service.This is an opportunity to develop your career where you will develop skills as an independent and impartial advisor and investigator. In return we offer an enhanced benefits package and excellent training and development opportunities from the offset.Do something that matters, join the Legal Ombudsman as an Investigator.This is an exceptional opportunity to put your career on the most fascinating path.You do not need to have prior legal knowledge.The Legal Ombudsman expects Investigators to be able to demonstrate three core and essential skills for the role which are: excellent telephone skills, exemplary written skills and the ability to plan and manage a number of customers to published time-framesIf you are interested in applying for this role, please follow the details below where you can download the full job description and person specification.You MUST complete the Online Application Form and answer ALL three competency questions being asked in the application, which will be used as part of the short-listing process. You have a 250-word limit for each question.Please Note: Previous Applicants that have applied in the last 6 months, need not apply.The Legal Ombudsman is an equal opportunities employer.All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.We believe being a diverse organisation makes us a better employer and benefits our customers. As an organisation we are committed to attracting, recruiting and retaining staff from a diverse range of backgrounds.We have a wide range of policies, networks and guidelines to support our peoples different needs throughout their career with us.

Keyskills :
Case ManagementComplaintInvestigatorsManage MultipleResolutions