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Customer Service Executive

Upgrade Recruitment Ltd
Job LocationWest London
EducationNot Mentioned
Salary£24,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service ExecutiveWest End Hybrid working (after probation)Salary: £25,000Permanent full-time position An established consultancy firm is now looking for a Customer Service Executive to join their Client Support team, ensuring the company is providing an excellent customer helpline service and providing support to the wider business. You’ll play a key rolein the operation of the customer helpline, responding to enquiries, escalating technical issues, and supporting the needs of clients.This is the perfect role for you if you have worked in an administrative position in the past and you are now looking for the next step in your career in a rapidly growing business with an excellent friendly atmosphere and a professional yet fun culture.You’ll be working in their offices in the heart of the West End, well-connected to public transport, pubs and restaurants, and great routes for a lunchtime walk or an after-work drink. This is a great opportunity to join a rapidly growing business with awarm and friendly team with a great supportive culture to ensure you develop and succeed. Apply Today!As the Customer Service Executive, you will:

  • Provide a helpdesk service to customer and clients, responding to enquiries, escalating technical enquiries where necessary, and providing solutions where possible.
  • Provide regular reports on help desk activity to team management.
  • Support the internal Training team, putting together training course packs, and recording and sending out certificates to course delegates.
  • Liaising with and providing support to the wider Customer Service team.
As the Customer Service Executive, you will be:
  • Proficient in the use of MS Office (Word, Excel, PowerPoint etc.)
  • Prior experience working in an administrative position.
  • Previous experience in a customer service position - such as a similar role or within hospitality - would be beneficial.
In return, you will receive a competitive salary of up to £25,000 pa plus benefits. The company’s working hours are Monday - Friday 9am to 5pm and offers great opportunities for further development within the company including internal promotion. Apply Today!To Apply: Click Apply to have your application considered by one of our excellent consultants. We welcome all applicants! Regrettably, we may not be able to acknowledge all CVs, but we carefully consider each applicant. Apply Today!

Keyskills :
Administrative Client Services Customer Service Customer Services Helpdesk

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