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Account Manager Digital

Job LocationWest London
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Account ManagerLocation: LondonSalary: Circa £30kABOUT VIDEOSMART VideoSmart is a multi-award-winning digital marketing company, specialising in personalised and interactive videos solutions.The team is made up of an eclectic mix of tech geeks, data gurus, connoisseurs in creativity and pragmatic account managers.Our goal To improve customer communications through the power of video. With the help of endless cups of Nespresso, unlimited stashes of biscuits and our beloved foosball table, we are able to do just that.Our client base includes some of the largest multinational companies, all using VideoSmart?s services to achieve a range of marketing and servicing objectives.We are looking for an Account Manager to join our team in our brand new office on Shaftesbury Avenue in the London West End. The job consists of overseeing the end-to-end delivery of innovative client campaigns, growing client relationships and pro-actively supporting the company?s growth by identifying new opportunities and developing strategiesTHE ROLEAccount Management

  • Manage a portfolio of client accounts
  • Day-to-day management of campaigns, from personalised video to chatbots and website build
  • Completing projects to a specific schedule and within an agreed budget
  • Build and maintain relationships with clients often through regular face to face contact and meetings
  • Liaise with your dedicated clients daily to deliver projects to a high standard and resolve any issues
  • Present creative concepts to the client and work collaboratively to develop ideas
  • Work alongside the creative studio to generate campaign concepts, scripts and storyboards.
  • Organise and attend filming days at external locations.
  • Work collaboratively with the development team via our project management software platform to implement change requests and campaign build
  • Perform testing of assets as part of the quality assurance team.
  • Raise job bags, POs and invoices on VideoSmart?s Management Information System.
  • Complete job level tracking of costs
  • Generate post-campaign reports and organise campaign debriefs with the client.
  • Co-ordinate and attend quarterly service reviews with your accounts to cross-sell and drive client retention.
  • General Responsibilities
  • Contribute to the overall growth of VideoSmart
  • Identify new opportunities where possible
  • Be the day to day point of contact for dedicated accounts
  • Identify new process improvement requirements and present business case to the senior management team for implementation
  • Provide updates to your line manager for weekly review meetings
  • Adhere to all health, safety and data regulatory requirements
  • Take part in table tennis competitions
  • SKILLS REQUIRED
  • 3+ years? experience in client relationship management
  • A background in advertising, digital communications or marketing
  • Strong communication skills, both written and verbal.
  • A persuasive and confident approach to creative projects
  • Good PowerPoint, Word and Excel skills.
  • A keen attention to detail and budgetary restraints
  • Strong commercial acumen
  • Full awareness of creative processes and campaign management techniques
  • Solid understanding of budgeting and reporting on progress
  • Able to work effectively towards deadlines and respond to clients in a timely manner.
  • Ability to work autonomously as well as part of a team.
  • Strong common sense and problem-solving skills.
  • Excellent attention to detail.
  • A committed and flexible attitude to the job.
  • Good organisational and administrative skills - no two days are the same, so scheduling is key.
  • Think this could be the role for youIf you are interested in joining a new ambitious business and working with some amazing clients please apply and we will be in touch. Required skills
  • Account Management
  • Digital Marketing
  • Keyskills :
    Account Management Digital Marketing

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