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IT Technical Analyst - Level 3 Apprenticeship

QA Ltd
Job LocationWest Bromwich
EducationNot Mentioned
Salary12,000 - 15,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Our client is the 7th largest Building Society in the UK, with over 170 years experience, and is owned and run for the benefit of its members.Our client is committed to creating outstanding learning solutions so that youll be able to realise your full potential.Vision and Values:As a mutual building society, our client puts their members interests centre stage, every day, and their values play a central role in guiding what they do and how they work together to achieve this. They have a set of 6 values, and together they explainhow they go about what they do and what it means to be a part of the team.

  • Be passionate
  • Care
  • Do it today
  • Own it
  • Be real
  • Better together
Overview:Your personal development is an important factor during your career, and they invest in you from your very first day. As soon as you join the Society your journey of personal and professional development will begin; and youll see that one of their six valuesis Be Real, where they take responsibility for continually learning and are receptive to feedback, with a drive to improve and make the best of your skills and abilities.You will have access to a range of digital courses and interactive learning events to help you learn. Whether these are related to your specific job role, your personal effectiveness or leadership skills you will be equipped with the skills and qualitiesto make an effective contribution to the success of the Society.Our client understands that their staff are their best assetand they mean it! The success of the business, and their future progress, is based upon the rich array of skilled and talented people they have within the Society.The Role:The Technical Analyst will be required to work flexibly within the Desktop Support Team and be responsible in providing technical support to our end user environment and to ensure IT infrastructure, systems and services within ITSS are running effectivelyand efficiently. The post holder will work closely with other ITSS teams and with appropriate third-party providers to ensure service availability and delivery.Salary will be £12,000 - £15,000 per annum, depending on experience.Main Responsibilities include:
  • Desktop/laptop set-up and configuration.
  • Upgrades of software and systems as required.
  • Support of Telephony system and associated components (Mitel, Redbox, and Right Fax)
  • Software Asset Management.
  • Hardware Asset Management.
  • Resolution of assigned calls made through the Service desk.
  • Assist in the recovery of the Societies systems during Business Continuity testing and in the event of a Disaster itself.
  • Provide out of hours support for the Desktop Support Team as per rota.
  • Ensuring Security procedures and processes are fully followed and advise on IT security related issues.
  • Print Management.
  • Manage allocated project work and issues to meet project timescales.
  • Security System Controls - Device Control, Anti-Virus and BitLocker.
  • Mobile Device ManagementiPads & iPhones
  • Patch Management.
  • Branch support with site visits.
  • Vulnerability Management to identify and fix Security vulnerabilities.
  • Software Packaging and Distribution.
  • Ensuring Service Level Agreements are monitored and met.
  • Liaise with 3rd party service providers to resolve problems within agreed timescales.
  • Providing assistance to other areas of the ITSS department as necessary including areas not detailed above.
  • Keep up to date with new technology and technical advances where appropriate.
The skills and experience required are:
  • Minimum of 3 years experience in a 2nd line / 3rd line Technical Support role.
  • Understanding of licensing and compliance.
  • Detailed knowledge of Windows and iOS Operating systems.
  • Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems, Exchange, and SQL.
  • Microsoft Office.
  • Experience of Windows based administration tools such as Active Directory and Group Policy.
  • Strong troubleshooting, analytical and fault-finding skills
  • Able to automate system management tasks.
  • Excellent communication and interpersonal skills.
  • A strong customer focus.
  • Ability to produce clear and detailed technical documentation.
  • Ability to prioritise workload.
  • Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS.
  • Understanding of ITIL, including incident management, change management and configuration management.
  • Vulnerability Management.
  • Able to work as a team towards shared goals and outcomes.
Entry requirements:You need to have 5 GCSEs:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSEs grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxImportant Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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