| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | West Bromwich |
| Education | Not Mentioned |
| Salary | £33,000 - £36,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We are recruiting for a Customer Services Manager to lead and manage our Customers Services Department to provide a world class service to our customers.You should have extensive experience in customer account management as this will be a key activity for you and your team. You will have regular contact with our customers and agents covering all aspects of customer services. You will be skilled at negotiating and dealing with major international customers, freight companies, government agencies and auditors.You will work closely with our Sales and Marketing team in the promotion of the business and have the flexibility to travel internationally to visit customers, agents and exhibitions when required.You will be a champion of improvement efficiencies within the department driving through change whilst keeping current on all regulatory requirements concerning the supply and transport of dangerous goods, drug and chemical weapons precursors. You will ensure that our legal duties within these areas are complied with.You will be responsible for coordinating and managing the reporting of our sales performance on a continuous basis. You will proactively monitor customer order patterns looking for further business opportunities.This is a senior position and you will be part of the Senior Management Team where you will have input into all aspects of the business.You should:Be confident and have excellent written and verbal communication skillsHave a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT ageHave great influencing and negotiation skillsBe resilient through peaks of pressure and used to working to tight deadlinesHave extensive similar experience in previous manufacturing companiesAs well these skills you should have:A Level 5 (or higher) qualification in a Business-related discipline or equivalentIATA and IMDG certification.5 years in a customer service management and shipping export role with experience of dangerous goods. Ideally a working knowledge of Sage X3 but this is not essentialProficient with Microsoft software and the ability to effectively manipulate Excel spreadsheetsThe salary we are offering reflects the importance of the role - £33-36k per annum for a 36.25 hour week. 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme. Required skills
Keyskills :
Expt Freight Hazardous Materials Regulaty Requirements Shipping