Resident Liaison Officer

Job Description

About Network HomesWe are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of Londons largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure and decent home.We foster a positive working culture because were passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And were focused on becoming even smarter, better, faster and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housings leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents are able to enjoy their homes without fear of discrimination.About the roleAre you a housing professional looking for a new challengeWe are currently on the lookout for a Resident Liaison Officer to join our team on a 12 months Fixed Term Contract.The role will be looking to primarily focus on the internal fire stopping remedial works on Capital Way, Colindale. Our current RLOs are managing several long-term and short-term decants and with the additional residents moving in we now require an additional RLO resource to help assist with this entire process.You will be involved with getting stuck into briefing sessions and/or drop-in sessions so our residents are able to understand how and when the works will take place as well as what the impact will be on their day to day lives. There will be queries to resolve as and when they come in.You will take joy from working in a customer facing role, showing empathy and care whilst dealing with our residents and have experience of decanting in a regeneration setting.This is a great opportunity to make a difference in what is a very challenging time for all.Please note, all interviews will be taking place via MS Teams due to the Coronavirus situation & this role requires a clean drivers license with access to a car insured for business purposes and an enhanced DBS check.In view of the current Coronavirus crisis, please note that the successful candidate will be required to spend time on site as and when required due to the nature of the role.If you are looking for your next challenge, we would love to hear from you!Rewards and BenefitsWere committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

27 days annual leave - plus an extra day for every year of service

Ability to buy or sell up to five days annual leave per year

Enrolment into our pension scheme with a minimum 4% contribution rate

Flexible and agile working

Season ticket loan

Health & Wellbeing benefits

Perkbox - offering loads of discounts in popular restaurants/movie tickets/gym etc.

We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.Disability Confident CommitmentWe are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.