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German Customer Service Advisor

Huntress
Job LocationWembley, London
EducationNot Mentioned
Salary12.66 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Job: German Customer Service AdvisorHourly rate: £12.66 per hourHours: Office based, Monday to Friday, 9am to 5pmStart date: 19th or 26th September 2022 - 3 to 6 months tempNearest station: Wembley Park (Office is 5-minute walk from station)An exciting opportunity has arisen with a world-renowned airline to work in their customer service team on a temporary basis based in Wembley. The Customer Service Agent will need to be fluent in Germanand also English. Main responsibility is to respond viaemail in a positive and commercial manner to post-travel customer correspondence related to aspects of products or services and settling customer claims. Must have excellent written skills in German and EnglishThe chosen Customer Service Agent will carry out duties such as:

  • Analyse all claims and investigate thoroughly using the relevant tools.
  • Contact customers by email to try and settle claims/resolve issues in a more personalised manner
  • Give relevant compensations and goodwill gestures according to guidelines.
  • Communicate information about products and services to customers.
  • Answer customers queries via email, when appropriate, resolve claims straight away.
  • Report all relevant customers experiences and comments to the Customer Engagement Team Coach/Team Manager.
The ideal Customer Service Agent will possess the following skills/knowledge:
  • Must be IT literate with strong working knowledge of Word/Excel and preferable Lotus Notes.
  • Ideally experience using Fidelio, Amadeus, Intranet, ePax, World Tracer etc.
  • Experience of using various CRM systems, must be tech savvy!
  • Excellent written and verbal communication in English and fluent in German
Are you available to start on the 19th or 26th September Are you available immediately to work in lovely offices in Wembley full-time (no remote or hybrid working) If you are interested and can commute easily to the Wembley Park area, then pleaseapply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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