Fire Safety Administrator

Job Description

About Network HomesWe are a charitable housing association driven by social objectives to make a positive impact on the places we work in, for the long-term. We have an ambition to build a thousand new homes a year, deliver first class customer service and strengthen our residents trust in us as a landlord.We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of Londons largest housing associations. We fundamentally believe in the importance to everyone of a safe, secure and decent home.We foster a positive working culture because were passionate about our people. Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And were focused on becoming even smarter, better, faster and stronger with our digital transformation programme as we look forward to our recent move into our brand new, modern, stylish offices which we moved into in July 2020.Network Homes is firmly committed to making sure that our organisation and the communities in which we work are safe places for people to be who they are and live the way they choose. The commitment was recognised at the Housing Heroes awards 2019 where our Equality and Diversity Engagement Group picked up a key award and is demonstrated by us being founding partners for Leadership 2025, the initiative to increase the ethnic diversity of housings leadership, and Pledge Pioneers for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents are able to enjoy their homes without fear of discrimination.About the roleAre looking for an exciting opportunity and like to make a difference delivering excellent customer serviceIf so, please read on!We are currently looking for a Fire Safety Administrator in this newly created role. You will be working closely with our Fire Manager assisting with compliance and additional associated works.You will be organised, be an excellent communicator and be able to manage data across a wide range of platforms. You will work with the wider team to arrange contract meetings, produce minutes for meetings and act as a resident liaison for all fire safety works.You will monitor and manage our fire safety email inbox responding to all customer queries whilst at the same time addressing complaints in a timely manner.You will have worked in an administrative function previously, ideally with the experience of dealing with residents in a social housing setting although this is not a necessity whilst having some experience of dealing with customers in a sensitive environment. You will be IT literate with sound experience of using MS office products like Word & Excel. You will be committed to delivering an excellent customer service.If this sounds like you, we would love to hear from you.Rewards and BenefitsWere committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

27 days annual leave - plus an extra day for every year of service

Ability to buy or sell up to five days annual leave per year

Enrolment into our pension scheme with a minimum 4% contribution rate

Flexible and agile working

Season ticket loan

Health & Wellbeing benefits

Perkbox - offering loads of discounts in popular restaurants/movie tickets/gym etc.

We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.Closing date: Monday 25th January 2021Disability Confident CommitmentWe are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.Circle Back Initiative EmployerWe are a 2021 Circle Back Initiative Employer - we commit to responding to every application.