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Customer Service Coordinator / Order Processor

The Recruitment Co
Job LocationWelwyn Garden City
EducationNot Mentioned
Salary£35,310 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Coordinator - Sales Order ProcessorSalary: £35,310 per annumLocation: Welwyn Garden City, HertfordshireContract basis:PermanentWorking hours : 8 am until 5 pm Monday to Friday*Hybrid working - split between home & office*3 days office, 2 days homeMAIN PURPOSE OF JOB:To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders.KEY TASKS AND RESPONSIBILITIES:

  • Order Processing: Processing orders accurately in line with customer requirements and internal processes
  • Work with internal departments to ensure orders are dispatched on time and in full
  • Manage customers expectations in a proactive manner via telephone/email
  • Handle customer queries / concerns / complaints effectively, ensuring they are logged in the relevant databases
  • Third Party Suppliers: Raise POs on 3rd party suppliers as and when required
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:
  • Previous experience working in a demanding and fast paced Customer Services environment
  • Ability to multitask and prioritise workload effectively
  • Effective communication skills - verbal & written
  • Excellent attention to detail
  • Interpersonal skills and ability to translate customer requirements by asking appropriate questions
  • Proven track record of dealing with and resolving customer concerns
  • Experience of SAP order processing system
Please apply in the first instance with a copy of your CV or call Tel to discuss the position in further detailsThe Recruitment Co. is an equal opportunities employerCPDaventry The Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

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