Service Account Coordinator - Ref23435

Job Description

Service Account Coordinator - WellingboroughMarlowe Kitchen Fire Suppression, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Service Account Coordinator

• Competitive basic salary between £21,000 & £23,000
• Royal London Pension
• Life Assurance x 4 of Salary
• 25 Days Holiday

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market byoffering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friendscheme......RequirementsOur Service Account CoordinatorsProcess customer maintenance orders for the Ansul Fire Suppression Systems to completion. You will be tasked with the following,

• Preparing monthly maintenance jobs for the scheduling team to process
• Setting up new maintenance jobs and contracts for new sites
• Data Entry on CRM system
• Raising supplier purchase orders
• Liaising with internal teams and engineers to ensure timescales are met
• Answering incoming calls
• Dealing with customer queries
• Weekly reporting of customers accounts
• Preparing RAMS & Permits where required
• Maintain customer portals where required
• Sending out completion documentation to customers
• Raising invoices for completed scheduled maintenance and remedial works
• Reviewing stock for engineers on jobs
• General administration duties

Who Were Looking ForIn addition to having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.....For this opportunity, we are specifically looking for candidates who offer:

• Basic reading, writing, and arithmetic skills
• Good knowledge of Microsoft Excel and Outlook
• Confident approach
• Excellent communication skills, written and oral
• Highly organised with ability to use initiative to organise and prioritise
• Calm under pressure
• Confidence in working to meet deadlines
• Dynamic and forward thinking
• Ability to work as part of a team and use own initiative where applicable
• Keyboard skills including word processing, updating databases and excel spreadsheet applications

RIGHT TO WORKMarlowe Fire & Security Group do not offer Right to Work Sponsorship.If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.BenefitsHow we Attract, Reward & Retain Our EmployeesAt Marlowe Fire Kitchen Suppression we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits andincentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Competitive basic salary between £21,000 & £23,000
• Royal London Pension
• Life Assurance x 4 of Salary
• 25 Days Holiday
• Mental Health & Well-being Scheme
• Paid Refer a Friend Scheme
• Employee Recognition Scheme
• Development & Progression opportunities
• Excellent training to enable you to succeed within your role

About Marlowe Kitchen Fire SuppressionMarlowe Kitchen Fire Suppression are the market leader in kitchen fire suppression systems, we design, install and maintain systems for customers across the UK including hotels, restaurants, schools, hospitals and fast food outlets.We specialise in: Restaurant Fire Suppression, Residential & Domestic Kitchen Fire Suppression, Ansul Restaurant Fire Suppression, Kitchensafe Fire Suppression.About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc.Together, we are the UKs fastest growing and most innovative consortium of fire life safety and security service providers.Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include:

1. Marlowe Fire & Security Group
2. Marlowe Fire & Security
3. Alarm Communications Limited (ACL)
4. Griffin Fire
5. Hadrian Technology Limited (HTL)
6. Marlowe Kitchen Fire Suppression
7. Fire Alarm Fabrication Services (FAFS)
8. MJ Fire
9. Island Fire Protection
10. Morgan Fire Protection
11. Victory Fire
12. Cymac
13. JCR

Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Keyskills :
customer service administration microsoft Excel scheduling coordinator purchase orders