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Tram Driver Customer Service Officer (Tram / Rail / Transport)

Midland Metro Ltd
Job LocationWednesbury
EducationNot Mentioned
Salary£19,384 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Tram Driver - Customer Service Officer (Tram / Rail / Transport)Wednesbury, West MidlandsStarting on £19,384 (probation and training) Increasing to £20,446.50Full Time, PermanentWest Midlands Metro is the name for the region’s popular and growing tram network, operated by Midland Metro Limited. Midland Metro Ltd is owned by the West Midlands Combined Authority. It is an inspiring time for Midland Metro Ltd as the Combined Authority delivers a £1.3 billion investment plan set to significantly expand the tram network, bringing even greater connectivity to people, places and business.The Role We now have an exciting opportunity for a Driver - Customer Service Officer to join our team driving our trams and providing safe and comfortable journeys to all our customers. You’ll ensure you provide exceptional service and travel advice to all Midland Metro Limited customers.Key Responsibilities

  • To ensure that all customer have a valid tickets or pass
  • Promptly and accurately communicate travel disruption information using the communication methods available.
  • Develop an in-depth knowledge of products and services provided by Midlands Metro Limited including ticketing options, surrounding and other transport modes.
  • Report any safety critical concerns or behaviours through the correct internal procedure.
  • To complete thorough and accurate incident reports when applicable.
  • You’ll gain awareness of the surrounding Tram and stop conditions and report any deficiencies.
  • You’ll develop a compressive knowledge of By-laws and Conditions of carriage with a particular focus on customer comfort.
  • To drive a tram on the Metro system.
    • Please see the full list of responsibilities on the Job Description attached.What you’ll need:
  • Excellent customer service experience in a fast-paced environment.
  • Strong listening and communication skills
  • Experience in a forward-facing customer focused role.
  • High levels of attention to detail
  • The ability to work to tight deadlines whilst delivering a safe and dependable service.
  • Ability to stay calm within a pressurised environment whilst dealing effectively with customer expectations.
  • You’ll hold a full clean UK Driving Licence, held for a minimum of 12 months.
  • Due to insurance purposes it is essential you are 21 years old or above.
    • What we offer in return
  • Competitive Salary;
  • 25 days holiday + bank holidays;
  • Free travel on West Midlands trams and buses for you and your partner
  • Contributory Pension Scheme;
  • Life Insurance
  • Discounted Gym Membership.
  • 24/7 365 Employee Assistance Programme (EAP)
  • Company Uniform
    • If you’re a customer service professional looking for a new challenge, we’d love to hear from you!Closing Date: 16th February 2021Interviews will be held: Week commencing 15th February Start Date: Monday 1st March 2021 Required skills
  • Customer Service
  • Ticketing
  • Transport
  • Tram
  • Metro

    • Keyskills :
    Customer Service Ticketing Transpt Tram Metro

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