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Senior IT Technician

Solus Accident Repair Centres
Job LocationWednesbury
EducationNot Mentioned
Salary£27,000 - £31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a confident well skilled 2nd line technician who can offer expert advice and organisational skills to assist us fulfilling our ambitious business goals We need a talented individual to join our expanding team who can provide insight, offer solutions while also taking a hands-on approach with day to day helpdesk activities when required.The Role;Our IT systems are the backbone of our business and are essential to get our customers back to normal as quickly as possible. This role is critical in supporting those systems, responsible for managing support of 2nd and some 3rd line incidents, requests and problems reported into the IT helpdesk, ensuring all tickets are actioned according to priority.Day to Day Duties;

  • Efficient and professional management of all support tickets
  • Adherence to IT SLA’s
  • Supporting and assisting all IT team members
  • Ensuring senior management are aware of all challenges or trends in the IT department
  • Troubleshoot, diagnose and resolve end user hardware and software problems where required
  • Install, configure and maintain end user workstations
  • Ensure Solus’ data security and business security are best practice and consistent.
  • Assist in the creation and updating of support documentation
  • Create and review solutions for Solus and IT staff for common issues/fixes.
  • Actively participate in projects and key process improvement initiatives for all IT environments throughout the organization where required.
  • Regular upkeep of the IT asset register, ensuring all assets are updated as and when they are moved around between sites/departments/clients.
    • Desirable qualifications and experience;
  • 2nd line IT support.
  • Familiarity within 3rd line IT support.
  • Competent with Azure, configuration, deploying, migrating.
  • Proficiency with Microsoft products e.g. Windows Server, SQL, O365
  • IPVPN, IPSEC, Firewalls, VPN, VoIP, WAPs and Meraki
  • Familiarity with Citrix and Nutanix, VDI solutions
  • Ability with Microsoft SQL is preferred.
  • Previous involvement with Windows Servers is preferred.
    • Who are Solus and what can they do for youSolus is one of the largest body repair groups in the country, employing over 700 expert people across 22 UK locations and have repaired over 500,000 vehicles in the last 15 years.
  • Our benefits and rewards packages are industry leading
  • Supports the living wage with a focus on wellbeing of our people
  • Extensive discounts on Aviva products and services
  • Savings and benefits schemes
  • Well known for quality, holding several main manufacturer approvals
  • Winning no less than five industry awards in 2019 alone.
  • State of the art technology which challenges traditional methods
  • Links with Thatcham to get the best products and training here in the UK
    • We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.What nextPlease apply online and our recruitment team will be in contact within 7 days Required skills
  • Helpdesk
  • Management
  • 2nd Line
  • 3rd Line

    • Keyskills :
    Management 3rd Line

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