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| Job Location | Wednesbury |
| Education | Not Mentioned |
| Salary | 20,000 - 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
GTS are looking for a Junior service desk analyst to join a blue chip companyLocated at there Wednesbury or Southampton office, with potential flexibility for hybrid working after full training the hours on the role are split between 2 shifts of 7:00-15:30 or 8:30-17:00. this will alternate between the two the ideal candidate will be Providing world class technical IT Support to our varied 1400 users across the UK.Spread across three major brands, you will support industry leading businesses in the pursuit of achieving their primary goals. This technical role will help them maintain systems access covering a range of technologies, solutions, hardware and applications. You will join a collaborative team in a fast paced and exciting environment.Main Purpose of Job *Maintaining general user workspace devices, systems and access*Supporting a MS Windows based environment (competent in Active Directory, Microsoft Exchange, O365 and networking technologies such as switches, routers, CAT5e/CAT6 cabling, DNS, DHCP)*Support mobile computing devices (laptops, iPads, Phones, tablets, ePods)*First line support of corporate ERP solution*Involvement in installations, rollouts and upgrades*Potential participation in projectsdesired skills and experience will consist of *Certifications such as:- ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas etc.*Service Now experience*Working in a business to business environment*Demonstrable experience working in an enterprise level Service Desk environment in line with ITIL best practicePersonal Attributes The ideal candidate will be passionate about IT and delivering the highest level of service. An effective communicator who enjoys keeping colleagues and customers informed, giving confidence their issue will be resolved. You will hold yourself to the higheststandards of service. You will take ownership of problems and see them through to full resolution to the customers delight. You will keep yourself up to date with current technology trends and enjoy getting into the detail. The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders.If you feel you are suitable apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.